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Frequently Asked Questions Regarding the Veterans Online Shopping Benefit

About the Veterans Online Shopping Benefit

Beginning November 11, 2017, Exchange Services will be able to serve honorably discharged veterans with a lifelong online exchange benefit.

Q1: What is the Veterans Online Shopping Benefit?
A1: The Department of Defense is expanding online exchange shopping privileges to include all honorably discharged veterans.

Q2: Are there any exclusions to veterans’ purchases?
A2: Yes, veterans’ online shopping privileges exclude the purchase of uniforms, alcohol and tobacco products.

Q3: When can veterans begin using this new benefit?
A3: The exchanges are planning on launching the Veterans Online Shopping Benefit on November 11, 2017 — Veterans Day.

Q4: What exchanges can a veteran shop?
A4: Authorized veterans can shop: shopmyexchange.com, mynavyexchange.com and ShopCGX.com.

Q5: Will customers be able to shop online in any exchange or will it be limited to their parent service?
A5: Veterans can shop across all online exchange offerings.

Q6: How will veterans be verified to enter the exchange’s websites?
A6: Veterans will need to complete an on-line verification to be authorized for the benefit. The Exchanges will compare the information with a database of eligible customers.

Q7: What if a veteran can’t be verified, but believes that he/she is eligible?
A7: If you can’t be verified by the exchange website, and you believe you’re eligible, then you will be provided information on how you can update your records with the Department of Veterans Affairs. Individuals can validate if they are in DMDC’s database by visiting the DMDC web page.

Q8: Is this benefit available to veterans’ families?
A8: The online shopping benefit only allows authorized veterans to shop online. The benefit does not include family members.

Q9: Will there be any cost or fee for veterans to use this service?
A9: No, there will be no additional expenses for authorized veterans.

Q10: How will a veteran access the online shopping sites?
A10: Veterans will be directed to a Veterans Online Shopping Benefit landing page, which will offer them access to each of the exchange websites. The landing page will also include information on eligibility for the benefit and how to update records with the VA if they need it.

Q11: Will new benefit affect retirees or veterans who have been classified 100 percent disabled?
A11: No, these veterans will retain their same in-store and online benefits as they have today.

Q12: How does this benefit affect members of the reserve force?
A12: This benefit allows all honorably discharged veterans access to shop their military exchanges online.

Q13: What about customer service for veterans. How will that be provided?
A13: Just like many other retailers, the exchanges provide customer service functions through their websites, via email or chat and by phone.