The following management tools are available for download and printing by casualty assistance program service providers to help conduct and promote their programs. Upgrades for Acrobat Reader software are available at no charge at Adobe.com.
Department of Defense
A Survivor's Guide to Benefits: Taking Care of Our Families Published by DoD, this Guide is intended to help families through the period following the death of a service member. It provides an overview of the application for benefits and entitlements process for families of deceased service members and military leaders.
Through Casualty, Mortuary Affairs and Military Funeral Honors, the Department of Defense supports families of missing, ill, injured and deceased service members and DoD civilians by providing them with accurate and compassionate services to help them cope with their loss and address all questions and actions related to the casualty. This program includes the death gratuity, which provides a critical financial resource to survivors of military service members who die while serving in the military.
To honor the promise, courage and sacrifice of those who have given the greatest sacrifice to their country, the Department of Defense commits to doing all it can to support the surviving families of service members. To improve the level of support to surviving family members, the DoD has introduced a new, online, interactive benefits report for surviving spouses that provides the benefits information.
Guide for Families of Fallen Soldiers This Guide provides an overview of the rights, benefits, privileges, and entitlements that may be available to families of fallen soldiers as well as the process involved in exercising them.
Army Wounded Warrior (AW2) Resource Guide This Guide provides an overview of the AW2 program, as well as information on additional sources of assistance for severely wounded, injured, or ill Soldiers.
Casualty Assistance Calls Officer (CACO) Program Guidebook This guidebook provides information on issues common to casualty cases to increase Marine Corps Casualty Assistance Calls Officers' (CACO) understanding of the program and to help CACOs in completing their mission and obligation to grieving Marine Corps families.
Marine Corps Order P3040.4E, "Marine Corps Casualty Procedures Manual," 27 February 2003 This Order provides policy and guidance for commanders, administrative personnel and the CACOs to assist in the efficient performance of duties relating to casualty assistance.
Navy Casualty Assistance Calls Officer (CACO) Program Guidebook This guidebook provides information on issues common to casualty cases to increase Navy Casualty Assistance Calls Officers' (CACO) understanding of the program and to help CACOs in completing their mission and obligation to grieving Navy families.
Navy Casualty Assistance for Family Members Guidebook This Guidebook provides information for survivors of deceased service members information about the rights and benefits to which they are entitled.
United States Coast Guard Casualty Assistance Calls Officer Guidebook This guidebook describes the procedures, roles, and responsibilities of CACOs in their conduct of the program for family members of a Coast Guard service member who has died, is seriously injured, or missing.
Other Management Tools
Federal Benefits for Veterans and Dependents (2013 Edition) Published by the Department of Veterans Affairs (VA), the Federal Benefits for Veterans and Dependents summarizes the various benefits available to veterans of military service and their dependents.
Post-Deployment Stress: What Families Should Know, What Families Can Do This document from RAND provides information for families of veterans returning from deployment about post-traumatic stress disorder (PTSD), traumatic brain injury (TBI), and other emotional and behavioral problems that veterans may face.
Post-Deployment Stress: What You Should Know, What You Can Do This document from RAND provides veterans returning from a deployment with information on PTSD, TBI, and other mental health problems that they may face.