Military OneSource is a free service provided by the Department of Defense to service members and their families to help with a broad range of concerns including money management, spouse employment and education, parenting and child care, relocation, deployment, reunion, and the particular concerns of family members with special-needs. They can also include more complex issues like relationships, stress, and grief.
Services are available 24 hours a day-by telephone with professionally trained consultants and online. Many Military OneSource staff members have military experience (veterans, spouses, Guardsmen, Reservists), and all receive ongoing training on military matters and military lifestyle. The program can be especially helpful to service members and their families who live at a distance from installations.
DoD service members and families
The following individuals are eligible for the services and resources offered through the Military OneSource program (NOTE: Some additional conditions may apply.):
- All Active-duty service members of the U.S. Army, U.S. Marine Corps, U.S. Navy, and U.S. Air Force.
National Guard and members of the Reserve (regardless of activation status), includes members of the Coast Guard Reserve activated as part of the Department of the Navy under Title 10 authority. Except as noted here, United States Coast Guard personnel, spouses and dependent children are not eligible for the Military OneSource program.
- Spouses and dependent children of the services noted above, and who are authorized in DEERS.
- A family member who is taking care of the affairs of a service member (in one of the services noted above) when the service member is deployed.
- A severely injured service member of one of the services noted above, or a designated family member of a severely injured member who is incapable of handling his or her own affairs. Medically retired individuals are eligible until 180 days past their End of Tour of Service, retirement date, or discharge date.
- DoD civilians
Members of the DoD Civilian Expeditionary Workforce when deployed (as defined by DoD Directive 1404.10) are eligible for most MOS services during the 90 days prior to deployment and 180 days post deployment.
DoD Civilians staffing military support programs as identified by DoD, to include Chaplains, Family Support Services Staff, medical personnel and Department of Defense Education Activity staff have access to some of the Military OneSource services, though not the H&R Block service.
DoD Civilians, National Guard and Reserve Employees, Government Contractors, State civilians, contractors, and organizations are limited to those MOS services that directly support their provision of services to eligible participants such as information and referral, translation and ordering of fulfillment materials. The above categories of individuals are not eligible for MOS services for themselves unless they are eligible in another category such as being an active duty, guard or reserve family member or deployed Civilian Expeditionary Workforce member or family member.
Coast Guard assistance
The Department of Defense provides the Military OneSource program to the Army, Marines, Navy, and Air Force. Members of the Coast Guard, part of the Department of Homeland Security, are eligible for the Coast Guard Support (CG SUPRT) Program. Military OneSource Eligibility for Coast Guard Service Members and Their Families provides details on eligiliby requirements.
Coast Guard Support (CG SUPRT) Program: 1-855-CGSUPRT (1-855-247-8778)