Military OneSource is a Department of Defense-funded program that provides confidential help and comprehensive information on a broad range of topics, including money management, spouse employment and education, parenting and childhood services, relocation, deployment, reunion, and the particular concerns of family members with special needs. They can also include more complex issues like relationships, stress and grief.
Confidential help is available in person, over the phone, through video conferencing and online. Military OneSource staff members have experience with the questions and concerns of military life; many of them are veterans, spouses and National Guard or Reserve Component members. Additionally, all consultants receive ongoing training on military matters and military life. The program can be especially helpful to service members and their families who live at a distance from installations.
Military OneSource is an easily accessible virtual extension of installation services that is available to DoD service members, immediate family members and, in some cases, DoD civilians. Eligibility may vary in certain circumstances, and may be further determined with the following information.
Department of Defense service members
All active-duty service members of the Army, Marine Corps, Navy and Air Force, as well as members of the National Guard and Reserve Component (regardless of activation status) are eligible for all of the services and resources offered through Military OneSource. Unless activated as part of the Department of the Navy under Title 10 authority, Coast Guard members and their families are ineligible for Military OneSource services because they are a component of the Department of Homeland Security. Instead, Coast Guard members and families may access the Coast Guard Support Program by calling 855-CGSUPRT (855-247-8778).
Delayed-entry and those who have entered into a non-binding but promissory contract with the Army, Marine Corps, Navy or Air Force; as well as students enrolled in the Army, Navy or Air Force academy or an accredited Reserve Officers' Training Corps can access Military OneSource by phone or take advantage of the online information.
Medically discharged service members being treated through one of the services' wounded warrior or seriously ill and injured programs are also eligible for Military OneSource confidential help and all additional services. Retired or honorably discharged service members, including those medically discharged, separated or on the Temporary Disability Retirement List, remain eligible up to 180 days after their end of tour of service, retirement date or discharge date.
Military family members
Immediate family members of all active-duty, National Guard and Reserve Component service members, including spouses and children who are enrolled in the Defense Enrollment Eligibility Reporting System and anyone who is legally responsible for a service member's children during a separation or deployment may access Military OneSource services. Additionally,
family members or caregivers tending to a service member's affairs during a deployment or caring for severely injured service members who are incapable of handling their own affairs are eligible for confidential help from Military OneSource. Parents and immediate family members of delayed-entry and those who have entered into a non-binding, but promissory contract with the Army, Marine Corps, Navy or Air Force may access Military OneSource online or confidential help through the call center on behalf of the recruit or for concerns that are directly related to the recruit.
Survivors of deceased active-duty, National Guard and Reserve Component service members are eligible for all Military OneSource services regardless of the cause of death of the service member.
Department of Defense civilians and families
Military OneSource services are fully accessible by members of the DoD Civilian Expeditionary Workforce (as defined by DoD Directive 1404.10) and their immediate family members during deployment, the 90 days prior to deployment, and the 180 days following deployment.
Department of Defense civilians, National Guard and Reserve Component employees, government contractors, state civilians, contractors, and organizations are authorized access to a limited number of Military OneSource services if they provide direct support to service members and military family members. Family members of these DoD employees are not eligible for Military OneSource services.
For more information regarding eligibility requirements for any Military OneSource services, please call 800-342-9647 and speak with a Military OneSource consultant directly.