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Family Support


Family support means different things to different families, but the ultimate goal is for families to be empowered to improve their quality of life and have the skills to make the best decisions for the individual they are supporting and their family. 

What is Exceptional Family Member Program family support?

The EFMP family support assists families with special needs by helping them identify and access programs and services.  It includes, but is not limited to, the following:

  • Information and referral for military and community services,
  • Education and outreach,
  • Referral to other family center providers,
  • Local school and early intervention services information,
  • Warm handoffs to the EFMP at the next location and
  • Non-clinical case management, including individualized services plans.

What is information and referral?

Information and referral includes any of the following:

  • Helping families determine which community resources are appropriate to meet their needs,
  • Assisting families in effectively accessing identified resources, services and programs,
  • Following up to verify the family has connected with support services and
  • Checking with families on the effectiveness of the resources.

What is non-clinical case management?

Non-clinical case management involves the provision of information and referrals to families and the individuals who assist them in making informed decisions and navigating resources.  The goal of non-clinical case management is to improve the family's quality of life.  This does not involve coordination and follow-up of medical treatments.

What is the role of the family support provider?

The role of the family support provider is to help families on that path to empowerment by providing information and referral services, non-medical case management, training and other forms of support, such as providing opportunities for families to connect with each other around a common need or concern.

Locating and navigating formal programs and services and informal supports when relocating can be difficult, because they may have a different title in the new state or fall under the responsibility of a different agency.  The EFMP family support provider can help bridge that gap, as well as help families understand what those programs offer, how to determine eligibility and how to apply for benefits or entitlements.

How do families access family support?

Families can access the EFMP family support by visiting or calling their local installation family center or by contacting Military OneSource at 800-342-9647 and asking for a referral to a special needs consultant. 


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