Military OneSource Adult Disability Care Consultation FAQs

Q: Who is eligible for a Military OneSource adult disability care consultation?
A: The following individuals are eligible:

  • All active-duty service members
  • National Guard and members of the Reserve Component (regardless of activation status)
  • Members of the Coast Guard Reserve activated as part of the Department of the Navy under Title 10 authority
  • Spouses and dependent children who are authorized in Defense Enrollment and Eligibility Reporting System
  • A family member who is taking care of the affairs of an eligible service member when the service member is deployed
  • A severely injured service member of one of the services noted above, or a designated family member of a severely injured member who is incapable of handling his or her own affairs, medically retired individuals are eligible until 180 days past their End of Tour of Service, retirement date or discharge date

Q: What is a disability care consultation?
A: The consultation includes one-on-one sessions with a work-life specialist along with research and referrals for any services or programs specific to the client's needs.

Q: What types of information can an adult disability care consultant provide for a client?
A: Education consultants provide members with information on in-home care, housing, handicap accessibility resources, adult day care programs and financial assistance for durable medical equipment (wheelchairs, helmets, walkers, etc.).
Q: How long do you usually have to wait for a consultation?
A: Typically, consultations occur at the time the client contacts Military OneSource.
Q: What type of housing options are available for an adult with special needs who is able to live independently?
A: Our work-life team is able to search for housing options such as independent living facilities, group homes and subsidized apartments.
Q: What is the Veteran's Aid and Attendance benefit?
A: The Veteran's Aid and Attendance benefit may assist with the cost of a variety of health care services, including the cost of home care or care within a facility. The veteran must have served at least one day during a time of war and must be already collecting a compensation or pension. The benefit is also available to the surviving spouse of an eligible veteran. Considered to be a "cash" benefit, the amount received is added to the compensation or pension amount the individual is currently collecting. To apply, individuals should be directed to their regional Veterans Affairs office.
Q: What is the Exceptional Family Member Program?
A: The Exceptional Family Member Program offers and coordinates support services and various resources, such as housing, educational and medical accommodations, in conjunction with civilian and other military agencies for military families who have special needs. Enrollment in the Exceptional Family Member Program is mandatory for all active duty, active reserve and active Guard military personnel who have a family member with special needs.
Q: What are the three main goals of the Exceptional Family Member Program?
A: Identification and enrollment, assignment coordination and family support.
Q: What are Medicaid waiver programs?
A: Medicaid waiver programs are available to both senior citizens and adults with disabilities. A Medicaid waiver may provide payment assistance for in-home care or care within a facility. Each state has varying names for its Medicaid waiver programs; however, many waivers are referred to as home and community-based services or waivers. Coverage and eligibility requirements vary from state to state.

Services provided may also include:

  • Home modifications
  • Durable medical equipment
  • Caregiver support programs
  • Transportation services
  • Respite care
  • Personal emergency response systems
  • Home-delivered meals
  • Case management

Waiver services are typically available for:

  • Elders
  • Adults with disabilities
  • Individuals with mental or developmental disabilities
  • Individuals who have suffered a traumatic brain injury



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