Website Help

Welcome to Military OneSource Online, a 24/7 online service to help you better manage your busy life. Our site is designed to make navigation quick and easy. The left side of the screen is visible wherever you are on the site. It includes links to "Need Help" and "Feedback."  The tabs at the top of the page provide links to drop down menus for Counseling Options, Military Life Topics, Monthly Focus, and the Social Media Hub.  We hope Military OneSource becomes a valuable partner to help you juggle your work and life responsibilities. 

Site Specific

Q:  What browser do I need for optimal viewing of this site?
  For optimal viewing and navigation of Military OneSource, PC users will need Internet Explorer 6.0 or a more recent version. Mac users will need Mozilla Firefox 1.5 or a newer version.  The browsers can be downloaded for free online from Microsoft or Mozilla.

Military OneSource also provides different forms of rich text and audio content that require the following applications:

  • Adobe Acrobat Reader:  for viewing portable document format or PDF files.  Download Adobe Acrobat Reader for free.
  • Real Player or Windows Media Player: for listening to audio. Download Real Player for free. Download Windows Media Player for free.
  • Sound card and speakers: for listening to audio. Most PCs and Macs manufactured within the past two years have sound cards and speakers. If your computer is not equipped with a sound card or speakers, you can contact the computer manufacturer about where to buy them. Also, a local computer or electronics store should stock sound cards and speakers compatible with your PC or Mac.

Q:  How do I listen to audio files on this site?
  The streaming audio files on this site can be listened to directly from your computer.  You may not have access to streaming audio files from work due to network restrictions, so a text version is also available for online users to read.  If you have access to Military OneSource Online from home, and your computer has Internet access, a sound card, speakers, and a media player, you can listen to the streaming audio files from your personal computer.

When you click on the Real or Windows Media link, a window opens with the media player in it. At the bottom of the player you should see the tape "buffering" and then the tape will automatically begin to play.

Troubleshooting:  If you are not hearing any sound, check the following:

  • At work, make sure you do not have restricted access.
  • Make sure your computer is capable of playing sounds (it has a sound card and speakers).
  • Make sure the volume settings on your computer and the media player are appropriate.

If you do not already have a media player on your system, you can download one for free using the following links:

Q:  How do I download audio files or CDs to my computer?
   Downloading individual tracks will create mp3 files on your PC that can be played using any media player you have installed (iTunes, Windows Media Player, etc).  Downloading an entire CD may take 10 to 20 minutes with a high-speed connection, and longer with a dial-up connection. Downloading the entire CD will create a zip file on your PC that will contain all the tracks. It will also contain a playlist (m3u) file that you can import into any media player (iTunes, Windows Media Player, etc.).

Q:  How do I download a PDF file?
  You need Adobe Acrobat Reader to view PDF (portable document format) files. If you do not have it, you may download Adobe Acrobat Reader for free.  Once you have the Adobe Acrobat Reader installed, it's easy to use. Click on the title of the document and it will open. The main benefit of viewing documents in PDF format is that you see the document in the exact format in which the author created it. You may also print the document in this format.

Q:  I have a Macintosh (Mac) computer. Can I still access Military OneSource?
  Yes. Mac users can access Military OneSource by using a Mozilla Firefox browser. Firefox can be downloaded for free from their website.   Military OneSource will also support newer versions of Safari.

Q:  What is the difference between plain text and graphical (HTML) newsletters?
  An HTML version of email is better formatted for viewing and contains embedded pictures, colors, etc. Though most email programs (including Yahoo!® and Hotmail®) display HTML formatted email messages properly, some older email programs may not. In addition, your organization may block HTML newsletters. If you are not sure of your email application, please select the plain text version.
Plain text version of email is very simple and contains no pictures and colors. However, it will have all of the information necessary to view the email newsletters. All email programs are capable of displaying plain text email messages.

User Account

Q. Why do I need to create a user name/password?
The bulk of the information and resources available through Military OneSource are accessible to the general public.  Some of the information and resources available through the site have eligibility requirements.  This includes all of the counseling services, the resources under the Life Skills tab, and access to the MWR Online Libraries.  The login requirement also helps protect your information and privacy when accessing the counseling services.

Q. Why do I have to change my password every 60/90 days?
The Department of Defense requires that all passwords are changed every 60 - 90 days to minimize the risks associated with a user maintaining a predictable password.

Q. What is the difference between the content on the public side of the website (non-login required) and the content on the restricted (login side) of the site?
The articles and resources on the public side of the site are all related to military programs. The content is arranged by program topic and is all government owned.  The content on the restricted side of the site is focused on general life skills information. That information is developed and owned by a vendor.

Q:  Why weren't my user ID and password recognized? Can I use the user ID and passwords that have been provided on marketing materials?
  Due to new procedures, Military OneSource has new registration requirements. Branch-specific user IDs and passwords, as well as the generic user ID (military) and password (onesource), are no longer valid. Military OneSource visitors are required to create their own membership, including an individual user ID and password. The registration process is a brief, one-time process that will not require you to disclose personal information other than your branch of Service, status, role, region, state, country, and installation. As a member of the Military OneSource community, you have access to all of the great resources offered to nonmembers, and you will have access to the entire site and all content.

Q:  I have entered my logon information but I still can't access restricted pages. What's wrong? 
  When logging in to the Military OneSource website, please make sure you only have one browser window open. All additional browser windows must be closed to recognize you as logged in. If you continue to have difficulty, please submit a comment via the Feedback button on the left hand side of the screen or in the footer.


Q:  How do I order materials?
  Many different booklets, recordings, and other materials of interest are available on our site. Most of the materials are downloadable from the site or can be sent to you via postal mail. A small number are available only in hard copy form that must be sent to you via postal mail. All materials are available free of charge (including shipping and handling).

You can see a list of available materials by clicking on the Products link in the footer from any page on the website. You can also see program specific materials from every program landing page.   If something is available for download, you can just click "Download" and open it on your computer or mobile device.  If there is a lock icon next to the product, once you click on that item, you will be prompted to log in to your Military OneSource account. Once you have logged in, you can add the item to your shopping cart.

Q:  How do I place an order for APO and FPO addresses?
  Follow these steps for APO or FPO addresses:

  • Enter the recipient's full name and address in the relevant fields.
  • Enter "APO" or "FPO" in the city field.
  • Enter the location where the recipient is stationed in the state field (USA/Canada, Europe, Pacific).

Following these steps will ensure that your order will be delivered in a timely fashion.


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Service members, family members, surviving family members, service providers and leaders rely on Military OneSource for policy, procedures, timely articles, cutting-edge social media tools and support. All in one place, empowering our military community.