Language Interpretation Services from Military OneSource


Frequently Asked Questions

Q: What is the language interpretation service?
A: Military OneSource provides simultaneous language interpretation services. This service, which is provided by phone, ensures that language will not be a barrier to family members seeking and receiving our services.

Q: Which languages are included in the service?
A: We make every effort to honor all language preferences.

Q: When are language interpretation services available?
A: Language interpretation services are available to our counselors twenty-four hours a day, seven days a week.

Q: Who is eligible to use this service?
A: Service members and their families are eligible to use the Military One Source language interpretation services.

Eligible service members include:

  • Active-duty service members in the Army, Marine Corps, Navy and Air Force
  • National Guard and reserve members, regardless of activation status (including members of the Individual Ready Reserve)
  • Separating service members, for up to six months following their separation from the military services

Q: Are there any restrictions involved in using this service?
A: Yes. Requests to use the interpretation service for reasons outside the context of a Military OneSource case, or by third-party advocates for reasons outside a Military OneSource case, are outside the scope of this service. For example, a family readiness group leader may not use the interpretation service to contact a non-English speaking spouse.

Q: Can this service be used for medical-based issues?
A: No. Interpretation services may not be used to discuss or deliver information related to medical issues.

Q: Are there any options for assistance with documents that do not qualify for this service?
A: If a military family member or military family support staff member needs interpretation services that are outside the scope of this service, consultant will offer alternate resources to assist with this need.

 


INSTALLATION PROGRAM DIRECTORY


Find programs and services at your local installation.

View a directory of installations

Service members, family members, surviving family members, service providers and leaders rely on Military OneSource for policy, procedures, timely articles, cutting-edge social media tools and support. All in one place, empowering our military community.