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Health and Wellness Frequently Asked Questions


Q: What is health and wellness coaching?
A: Health and wellness coaching is a resource available at no cost to eligible individuals who wish to improve their health and overall well-being.
Q: Who is eligible?
A: The sessions are available to active duty, National Guard, Reserve Component members (regardless of activation status) and families located in the U.S. and abroad.
Q: How can the health and wellness coach help me?
A: A health and wellness coach can help you: identify your beliefs, values and vision, create an action plan to achieve your goals, eliminate roadblocks or barriers that stand in the way and celebrate your success. A health and wellness coach will partner with you to establish a vision, clear goals and action steps. The process is driven by you and supported by the coach.
Q: In what areas can I receive coaching?
A: Focus areas for coaching include: weight management, fitness and nutrition, health condition management, stress management and life transitions (like dealing with deployments, moving, becoming a new parent, or retirement, etc.).
Q: What activities are not included in coaching?
A: Coaching is not counseling or "talk therapy" which tends to focus on the past and how the past affects the present. Your health and wellness coach will not tell you what to do or how to do it: they will not analyze problems, give advice or prescribe solutions.
Q: How long am I able to receive coaching?
A: You may schedule unlimited sessions, however your coach may recommend a timeline that best matches your goals. You may meet with a coach for up to one year per health and wellness issue.
Q: How do I get started?
A: To sign up for a health and wellness coach, call 800-342-9647 and a Military OneSource consultant will register you and schedule your first session right away.
Q: When and where can I access coaching sessions?
A: For those who prefer communicating online, online consultants use instant messaging to complete sessions in real time. Or, if you prefer to speak with a coach, you may decide to have coaching sessions on the telephone. Health and wellness coaching sessions are available between 9 a.m. and 10 p.m. EST, Monday through Thursday, 8 a.m. to 6 p.m. EST on Friday and 9 a.m. to 1 p.m. EST on Saturday. Each session is 45 to 50 minutes.
Q: I'd prefer not to work with a coach, but I still want to make changes in my life. What are my options?
A: If you prefer to work independently, Military OneSource also offers the Living series: online, self-directed health and wellness coaching programs to help you make lasting lifestyle changes.

Please note the health library website, including the Living series will no longer be available starting May 1, 2014. For similar resources that help you track nutrition and exercise, please visit the United States Department of Agriculture SuperTracker.

The Living series offers four online health and wellness courses:

  • LivingLean: Weight Management Program: Do your food cravings sabotage your weight management efforts? Do you turn to food when you are sad, lonely, bored or angry? This eight-week course uses multimedia, an interactive workbook and emails to help you live a healthier lifestyle.
  • LivingEasy: Resilience & Stress Management: Build a strong foundation of resilience so you can bounce back from situations you can't control and have courage and confidence in the ones you can. This series of four online courses uses audio, visuals, animation, quizzes and a printable manual.
  • LivingFit: 90-day Walking Program: Most of what we do each day is driven by habits. Once a habit is established it is easy to do, becomes automatic and is hard to break. With the help of this 12-week program, you will develop and enjoy the habit of exercise.
  • LivingFree: Smoking Cessation Program: Make today the day you quit smoking. No matter how long you have smoked or how many times you have tried to quit, this four-week training can work for you by treating the root emotional and physical causes of smoking.

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