Tools for Service Providers

How to Make Your Move Easier With the Defense Personal Property System

If you've received permanent change of station orders, the next few months are likely to be busy as your prepare for your move. The Defense Personal Property System has streamlined the moving process with their website This online system will assist you as you organize and manage the process.

Personal property counseling

The Department of Defense requires individuals undergoing a personal property move to receive personal property counseling. The objective of the counseling sessions is to clarify and provide information about your government entitlements and to review your responsibilities. Sessions are offered at your installation's transportation office.

Individuals can complete this counseling online by using the DoD website, However, there are some cases, such as with a first move, in which you will need to visit the transportation office personally. To find out if you can use the Defense Personal Property System, or DPS, website for personal property counseling, visit the Accessing DPS page or contact your installation's transportation office.

You can begin the process by visiting and clicking on the DoD Service Members and Civilians link for step-by-step instructions for creating a login using the counseling guide.

The online counseling guide allows you to enter your shipment into the site on the Counseling Office screen. The shipment application is forwarded to the nearest transportation office, who will verify your shipment information before sending it to the moving company or transportation service provider for booking.

After your shipment is entered, you will receive an email with the name and contact information for your moving company. In most cases, you will set up a pre-move survey and confirm your packing dates directly with the moving company. If you haven't heard from your moving company two weeks before your scheduled pack date, be sure to contact the transportation office on your installation.

Using the Defense Personal Property System website to manage your move

Whether or not you use the DPS website to set up your move, you will find tools and information that will help navigate the process, including the following:


  • How-to guides on different topics, including checking the status of a shipment, requesting a delivery and filing claims
  • Information on personally procured moves
  • Moving information for separating and retiring service members
  • A weight allowance table
  • Tips on how to avoid excess weight charges
  • Service branch policies for personal property moves
  • Transportation office locator
  • Information on filing damage and loss claims.


Completing the customer satisfaction survey

Once you're settled in to your new duty station, be sure to complete the customer satisfaction survey on
This survey provides feedback to DoD to help select the best moving companies. You will receive an email asking you to complete the survey a few days after you've received your shipment. More information is available on the DPS website Claims/CSS page.


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