Non-Medical Counseling: What It Is and How It Can Help

Military OneSource phone number and chat link.

The Military OneSource and Military Family Life Counseling programs offer non-medical counseling to help service members and their families navigate military life, and the challenges it sometimes presents. With the confidential, free support of a qualified counselor, you can get help working through topics like:

  • Marital problems
  • Relationships at school or work
  • Parenting
  • Stress management
  • Adjustment difficulties
  • Grief and loss
  • Other emotional/interpersonal issues

Call us at 800-342-9647 or chat with us now to get started with non-medical counseling.

Why should I consider non-medical counseling?

Our counselors understand military life and can relate to your experiences. Seeking help from an unbiased counselor is a helpful first step and can prevent an emotional or interpersonal struggle from becoming more serious.

Non-medical counseling is completely confidential - even your spouse or parents (if you're at least 18 years old) don't need to know you've reached out for help. The only times confidentiality does not apply are when there is a duty for the counselor to report situations of harm or potential harm to yourself or another person. Learn more about confidentiality.

Best of all, this service is free. Call or chat with us now to set up your first session.

What is the counseling format?


with Military OneSource to learn about and schedule confidential help support.

We provide counseling in whatever format that is most convenient for you:

  • Face-to-face with a counselor in your area
  • Telephone (for those who live overseas)
  • Video
  • Online (a scheduled, real-time conversation using instant messaging)

You can receive up to 12 sessions with a counselor.

Who would I be speaking with?


800-342-9647 to get started with confidential help services.

All counselors are mental health professionals with a master's or doctoral degree, and are licensed to practice independently where you receive services.

Who is eligible for non-medical counseling?

Non-medical counseling is available to:

  • Active duty, National Guard, and Reserve service members
  • Immediate family members of active duty, National Guard, and Reserve service members
    • Children ages 13-17 can receive face-to-face counseling on their own
    • Children ages 6-12 can receive face-to-face counseling with a parent present
  • Survivors
  • Retired or honorably discharged service members and family members up to 180 days after date of retirement or discharge

How do I get started?

Call the Military OneSource call center at 800-342-9647, or chat with a Military OneSource consultant. We will help you identify and set up the format of counseling you prefer.

What is not covered through non-medical counseling?

Non-medical counseling cannot help with suicidal thoughts; diagnosed mental health conditions; alcohol or substance abuse; domestic or child abuse or neglect; or sexual assault.

If you are in crisis, call the Military Crisis Line 800-273-8255 and press 1 for immediate support.

To report child or domestic abuse, locate your installation's Family Advocacy Program.


Find programs and services at your local installation.

View a directory of installations

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