The Department of Defense is working to ensure that service and family members pursuing education paid for by the GI Bill®, Military Tuition Assistance or My Career Advancement Account Scholarship have a way to register complaints when schools misrepresent degree programs, apply high-pressure recruitment tactics or use other deceptive actions. Learn about the new complaint system process.
Improving Student Experiences
The DoD Postsecondary Education Complaint System launched in 2014 and is readily available to service members and family members pursuing education paid for by the GI Bill®, Military Tuition Assistance or MyCAA. Recipients of the MyCAA Scholarship use the platform to submit issues and concerns about their experience and interactions with participating educational institutions and organizations.
This feedback is shared with MyCAA-approved schools and organizations as needed. Examples of education-related issues may include, but are not limited to, misrepresentation or deceptive actions concerning multiple unsolicited phone calls or emails used as a high-pressure recruitment tactic, false representation about degree programs, misleading statements regarding accreditation, or promoting costly private or institutional loans.