Postsecondary Education Complaint System Launches — January 2014

"Education is the most powerful weapon which you can use to change the world." Nelson Mandela

In January 2014, agency partners including the departments of Veterans Affairs, Education and Defense launched online feedback tools, which provide a centralized system for filing student complaints. Military and veteran students and their family members are able to submit feedback on their experiences with education institutions. The online complaint system empowers students to be more active in fulfilling their own education goals and positively influence the decision of others looking for an institution to attend in the future. Students are encouraged to report on their experiences regarding the quality of instruction, recruiting practices and post-graduation employment placement.

Issues affecting a student's access to education opportunities should be reported via the appropriate complaint system. Federal agencies will actively track and respond to complaints. If the information provided identifies unlawful practices, it will be forwarded to the Department of Justice, the Consumer Financial Protection Bureau and/or other relevant agencies for potential law enforcement action. The new complaint system will include the following avenues for registering specific issues related to the Voluntary Education Program.

Military students are encouraged to report their experiences related to misleading or unfair acts or practices by education institutions, which may include experiences related to costs, program quality, statistics, marketing or recruiting. The Department of Defense education professionals will review cases submitted to the Postsecondary Education Complaint System. Students will receive an automated receipt email almost immediately and a follow-up email response within a 72-hour period. Agency partners will work with schools and students to reach resolution, where possible, satisfying both parties.

However, if the concern is about a specific program', scheduling, attendance, grades or credits earned, military students should go directly to their institution advisor and/or office responsible for addressing the issue. This is normally the most direct route to resolving these types of issues, allowing the student to continue their education goals uninterrupted.

For more information, visit the feedback section of the Military OneSource Voluntary Education page. In addition, local education center personnel are the best resource to discuss your reporting options and complaint case proceedings.


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