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What You Need to Know About Confidential, Non-medical Online Counseling

Can’t make it to a traditional, face-to-face counseling session? No worries. Military OneSource offers free, confidential non-medical online counseling. No matter where you’re stationed, you have access to the support you need. Twenty-four hours a day, seven days a week, experts are ready to help you tackle challenges of military and family life.

Here is what you need to know about confidential, non-medical online counseling.

How does free non-medical online counseling work?

  • Online medical counseling involves a real-time conversation between you and the counselor using instant messaging.
  • The length of each online session varies based on the discussion. Sessions are available between 8 a.m. and 9 p.m. ET, Monday through Friday.
  • Counselors are professionals with a master's or doctoral degree (in psychology, counseling, social work or marriage and family counseling) and a license to practice independently in the state/territory where services are received.
  • You are entitled to 12 sessions per issue. If you need more support after that, a Military OneSource consultant can help you access other resources, including community services, installation services or TRICARE, if appropriate.
  • You can arrange your online session by calling Military OneSource at 800-342-9647 or by logging in to your Military OneSource account. OCONUS/International? Click here for calling options.
  • Military OneSource uses state-of-the-art technology to securely transfer information over the internet. However, you’re responsible for keeping your location private and your email and passwords secure. The confidentiality of your online conversations or the privacy of your location can’t be guaranteed.
  • The sessions are completely confidential. The only exceptions to confidentiality are legal and military requirements to report child abuse, spouse abuse, elder abuse, threats of harm to self or others, and any present or future illegal activity.
  • Family members can use confidential, online non-medical counseling without the service member knowing. They have the option of receiving 12 sessions as well.
  • See Understanding Non-medical Counseling for a list of topics addressed in online sessions.
  • Online sessions are available free of charge to active-duty, National Guard and reserve members of any activation status, their immediate family members and survivors. See full eligibility guidelines.
  • Online non-medical counseling isn't available for children.

The Military OneSource non-medical online counseling service allows you to work with a counselor from the comfort of your home or anywhere in the world. A perfect option for service members and their families stationed overseas and in remote locations, the online sessions permit you to develop life skills and address challenges on your schedule and with flexibility.

Call Military OneSource at 800-342-9647 to schedule your online counseling session. OneSource account. OCONUS/International? Click here for calling options.