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Exceptional Family Member Program Resources, Options and Consultations

EFMP ROC is enhanced support for military families with special needs. Special needs consultants are available by phone or video to help you navigate the medical and educational needs of your family, and connect you with military and community-based support.

At the ready with expertise, specialized support and ways to connect

Here's how we’ve enhanced our support:

  • Ways to connect. You can schedule appointments 24/7 by live chat or calling 800-342-9647. Consultations are available via phone or video session.
  • Expertise to help you. EFMP ROC connects you with experts in education, the military health care system and TRICARE, and special needs estate planning. Our team of experts helps you understand how to access resources and benefits, and determine eligibility.
  • Specialized support at the ready. Our staff is available to provide extra support such as conducting three-way calls between you and TRICARE health care and arranging warm hand-offs to installation Family Support staff or other experts to assist you.
  • Robust information and resources. One click connects you to helpful articles, toolkits, important forms and other information to ensure your family knows where to find the resources and support available to you.