Military and Family Life Counseling Program: What’s New, What’s Stayed the Same

Current as of May 4, 2020


The Military and Family Life Counseling Program can help you stay strong through life’s challenges, including those due to the coronavirus disease 2019 pandemic. We will offer telephonic and video sessions in areas where face-to-face support is restricted.

What is the Military and Family Life Counseling Program?

Military families face unique challenges, such as deployments and moving. The Military and Family Life Counseling Program offers free, short-term, non-medical counseling to service members, Department of Defense expeditionary civilians, their families and survivors.

Non-medical counselors are available through one-on-one, couple or group sessions to help with:

  • Managing stress and changes at home due to COVID-19
  • Adjusting to deployment
  • Preparing to move or adjusting after a move
  • Strengthening relationships
  • Managing problems at work
  • Grieving the death of a loved one or colleague

What’s new?

The Military and Family Life Counseling Program now offers telephonic and video non-medical counseling. This is available in areas where face-to-face support may be restricted due to COVID-19. Contact Military OneSource for contact information and a warm hand-off to your closest military and family life counselor for telephonic or video non-medical counseling.

What’s the same?

The Military and Family Life Counseling Program is here to support you with free non-medical counseling by licensed master’s- or doctorate-level counselors. Sessions are confidential with the exception of child abuse or neglect, domestic abuse, harm to self or others, and illegal activity.

Counselors who specialize in child and youth behavioral issues are available to support children and teens with non-medical counseling.

Military OneSource also offers non-medical counseling by phone, live chat, video, or face-to-face where permitted. Children and teenagers may meet with a Military OneSource non-medical counselor by phone or video, as well as face-to-face where permitted.

How to get help

Contact your installation’s Military and Family Support Center to set up non-medical counseling through the Military and Family Life Counseling Program.

You can reach a child and youth behavioral military and family life counselor through:

  • A child development center
  • Your installation’s youth and teen center
  • Your child’s public school on or off the installation
  • A youth summer camp sponsored by your military service
  • Your commander or unit training point of contact

To connect with your closest military and family life counselor, call Military OneSource at 800-342-9647 for contact information and a warm hand-off. Click here for calling options if you are outside the continental United States.

For Department of Defense updates for the military community regarding the virus that causes COVID-19, visit Defense.gov, follow Military OneSource’s Facebook, Twitter and Instagram platforms, and continue to visit the Coronavirus Information for Our Military Community page for updates. Check Move.mil for PCS-related updates.