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Accessing and Updating Your Military OneSource Account

Benefits of a Military OneSource account

With the breadth of information publicly available on Military OneSource, you may wonder why you need a Military OneSource account. Behind the Military OneSource login, you get access to many free tools and additional content. These include the MWR Digital Library, MilTax tax preparation and e-filing software, hourly childcare service options and more. Those eligible for Military OneSource accounts include service members, military spouses, immediate and extended family members, service providers and those affiliated with the media. Learn more about available services and eligibility requirements.

Are you a service provider or leader? There are products visible to you only when you log in, such as pocket folders, mouse pads, belt clips and brochures. With a Military OneSource account you can order the products you need for the people you support.

You can also use your Military OneSource login on other websites and applications within the Military OneSource platform, including Plan My Move, MilLife Learning and EFMP & Me.

If you do not currently have a free Military OneSource account, follow these steps to set up your account:

    1. Click on the Menu on the upper right of any Military OneSource page.
    2. Click on LOG IN.
    3. You will be prompted with a Department of Defense Notice and Consent agreement. Read the prompt carefully and once you are comfortable, provide your consent.
      Note: If you do not consent, please select the appropriate bubble. Your account setup process will be canceled.
    1. Under ‘Not registered yet?’ click REGISTER NOW.
    2. Fill in the required fields, such as first name, last name, email address, password and security questions. Create your password and set your security questions and answers. Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character. Your answers to the security questions will allow you to reset your password when needed. Remember these answers — you will need them if you have to reset your password in the future.
    3. As part of the account setup process, you will be sent an email containing a link. Click on the link or copy and paste the URL into your web browser to verify your email.
    4. The link will return you to the User Info/Profile page. Log in using your new credentials and complete and save your user profile.
    5. If needed, you can update your password under Password Information.
    6. If you need to associate your account with a Common Access Card or External Certification Authority, refer to the next drop-down for more instructions. If you do not need to associate your account with a CAC or ECA, scroll down to Profile Information and select a role to associate with your profile. Roles include:
      1. Service member
      2. Immediate family member
      3. Extended family member
      4. DOD service provider
      5. Other service provider federal agency
      6. Other service provider non-federal entity
      7. Citizen/public
      8. Media

You need to select at least one role that matches your profile identity. Click Save and Continue.

Your account is not active until you complete all of the steps above.

Once you’ve successfully set up your Military OneSource account, you can associate it with your CAC or ECA for a quicker login.

To associate your account, follow these steps:

  1. Go to the User Information page.
  2. Scroll down to the CAC Certificate section and click the Add Certificate button.
  3. You will be prompted to select your CAC or ECA. Select the appropriate certificate and click OK. You may need to enter your certificate password.
  4. You can confirm your CAC or ECA was added once the page refreshes. The information should appear in the grayed-out field.

From any page on Military OneSource, click on the menu in the top right of your screen and then click on LOG IN.

You can log in to your active account by using your email address and password or by using your CAC/ECA. However, you cannot log in using your CAC/ECA until you’ve associated your account with your credentials.

To log out, click on the menu in the top right of your screen. If you are logged in, you will see the option to log out.

If you do not manually log out of your account, you will be automatically logged out after five minutes.

As you move through the military life cycle, your position, location or contact information may change. You can update your account information at any time. Once you are logged in to your account, click on the menu in the top right of your screen and click on “My Account.” Overwrite your existing profile information with the new information and click Save.

Due to government security protocols, passwords of Military OneSource account holders expire every 60 days.

Users receive automated emails notifying them of the remaining days left before their password expires.  To preemptively update your password or if your password has expired, log in to your account and then click on the menu in the top right of the Military OneSource website, then click on “My Account.” Next, scroll down to the Password Information section on the User Info/Profile page and click on the Update Password button.

You can reset your password after answering your three security questions correctly. If you do not remember the correct answers to your questions, you can reset your security information by clicking the gray button, Reset Security Information. After doing so, you will be sent an email to the email address associated with the account you were attempting to access.

Once you receive the security information reset email, click the link and input your email address into the required field. Copy the token provided in the reset email and paste it into the appropriate field. You will then be prompted to reset your password and security questions.

Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.

If you need assistance troubleshooting any of the above steps to reset your password, you can submit a ticket to Customer Support.

If you forgot your password, you will need to reset it by logging in to your account, clicking on the menu in the top right of the Military OneSource website and then click on “My Account.” Next, scroll down to the Password Information section on the User Info/Profile page and click on the Update Password button.

You will be able to reset your password after answering your three security questions correctly. If you do not remember the correct answers to your questions, you can reset your security information by clicking the gray button, Reset Security Information. After doing so, you will be sent an email to the email address associated with the account you were attempting to access.

Once you receive the security information reset email, click the link and input your email address into the required field. Copy the token provided in the reset email and paste it into the appropriate field. You will then be prompted to reset your password and security questions.

Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.

If you need assistance troubleshooting any of the above steps, you can submit a ticket to Customer Support.

If you try to log in three times without the correct login credentials, your account will be locked. To unlock your account, click Forgot Your Password? on the login screen and enter the email address associated with your account. You will be prompted to reset your password after answering your three security questions correctly.

If you do not remember the correct answers to your questions, you can reset your security information by clicking the gray button, Reset Security Information. After doing so, you will be sent an email to the email address associated with the account you were attempting to access.

Once you receive the security information reset email, click the link and input your email address into the required field. Copy the token provided in the reset email and paste it into the appropriate field. You will then be prompted to reset your password and security questions.

Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.

If you need assistance troubleshooting any of the above steps, you can submit a ticket to Customer Support.

Yes. As an office under the Department of Defense, Military Community and Family Policy will never share, sell or rent your Military OneSource account information to anyone. To learn more, view our privacy statement.

If for any reason you no longer would like a Military OneSource account, you can submit a ticket to Customer Support and ask for your account to be deactivated. We read all messages carefully and will make every effort to promptly address your issue.

Visit our Customer Support page to report any technical difficulties you experience with the Military OneSource site. We read all messages carefully and will make every effort to promptly address your issue.

For all other questions about Military OneSource, visit the Contact Us page.

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