Military OneSource Live Chat
Technology is on your side when it comes to getting the information you need. Instead of spending hours online researching articles, check out the live chat feature on the Military OneSource website. You type in your question and receive a quick response with the information you need. Live chat makes the existing Military OneSource services even easier to access.
We are experiencing higher than normal call volume at this time. To ensure you get the fastest service possible, we recommend submitting routine customer service requests (password or account resets) through our customer service page.
Service and family members can begin live chats on Military OneSource from their computers or on the go from their smart phones or tablet devices. Military OneSource live chat conveniently provides military families with information when and how they want it. Quick and personalized information is available 24/7/365 from a trained Military OneSource consultant.
If your office or house is too noisy for calls, or you don't feel like speaking with anyone after a full day, live chat is a convenient way for you to discover all that Military OneSource offers.
Contact Military OneSource 24/7.
You can get personalized help 365 days a year by telephone and online.
Overseas? See OCONUS calling options.
Prefer to live chat? Start now.
How does online live chat work?
- Scroll to the top of any Military OneSource page.
- Find the comment bubble icon on top right, and click on it.
- Click Continue.
- Type in your question — it's as simple as that.
Our live chat works just like you'd expect it to. Both you and your Military OneSource consultant can see when the other one is typing, so you will know when the consultant is sending info your way.
Depending on the nature of your question and what services you request or require, the consultant will help in one of the following ways:
- Provide you with the information you requested
- Invite you to call the Military OneSource toll-free number at 800-342-9647 for additional services such as specialty consultations
- Refer you to other appropriate services with a warm hand-off to the other provider.
Live chat topics
Live chat provides you with personalized information and resources beyond what you find on the Military OneSource website. A Military OneSource consultant can suggest the best resources for you on topics including:
- Parenting, adoption and family
- Single life, marriage or relationships
- Child care programs and respite care
- Children or adults with special needs
- Caregivers and wounded warriors
- Language interpretation and document translation
- Deployment, relocation and transitions
- Morale, Welfare and Recreation
- Commissaries and exchanges
- Disaster preparedness.
Live chat also gets you quick answers to questions regarding confidential help including the following:
- Specialty consultations (adoption, education, adult disability care, elder care, health and wellness coaching, peer-to-peer, special needs and wounded warrior)
- Non-medical counseling (improving relationships at home and work, stress management, adjustment difficulties, parenting, marriage problems, or grief and loss)
- Interactive tools and services (document translation, financial counseling, free tax service, language interpretation, and Spouse Education and Career Opportunities counseling).