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Navy PCS Moving Assistance

Need help or more information for your Navy PCS? For assistance completing your move application or for information on Navy entitlements, visit the household goods/personal property section of the Navy Supply Systems Command website.

Special circumstances moves: (next of kin, summary courts officers and joint military spouses)

Navy personnel who fall into the following categories should visit their local transportation office for assistance in scheduling their upcoming move. These service members SHOULD NOT attempt to self-counsel or schedule their move online in the Defense Personal Property System:

  • Personal property moving as “next of kin”
  • Summary courts officers
  • Joint military spouse moves (If couples are in different services, each member must create separate move applications.)

“Do-it-yourself” or personally procured move information

Generally, Navy personnel requesting an advance of up to 60% for a personally procured move, or PPM, must provide a copy of a vehicle rental reservation or moving company estimate to be eligible for a funds advance. The following exceptions apply:

  • First time movers and separating Navy personnel in a “non-pay status” are not eligible for an advance payment.
  • Navy personnel relocating to locations serviced by the one-time-only rate program are not eligible to do a PPM.

PCS Customer service information

Navy Customer Service
For customer service information on entitlements, exceptions to policy and general information, contact:
Email: householdgoods@navy.mil
Phone (commercial): 855-HHG-MOVE or 855-444-6683

Claims
To file or find out more about claims and eligibility, contact:
Email: NorfolkClaims@navy.mil
Phone (commercial): 757-440-6315
Phone (DSN): 564-3310
Phone (toll free): 888-897-8217

Personally procured move
To submit or check status on a PPM, contact:
Phone (commercial): 888-742-4467

Supplemental policies
Consult the Transportation of Personal Property, NAVSUP Publication 490, Rev. 6 for more detailed PCS information.

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