Military OneSource Live Chat

Hands on keyboard.

Technology is on your side when it comes to getting the information you need. Instead of spending hours online researching articles, check out the live chat feature on the Military OneSource website. You type in your question and receive a quick response with the information you need. Live chat makes the existing Military OneSource services even easier to access.

Easy access

Service and family members can begin live chats on Military OneSource from their computers or on the go from their smart phones or tablet devices. Military OneSource live chat conveniently provides military families with information when and how they want it. Quick and personalized information is available 24/7/365 from a trained Military OneSource consultant.

If your office or house is too noisy for calls, or you don’t feel like speaking with anyone after a full day, live chat is a convenient way for you to discover all that Military OneSource offers.

Contact Military OneSource 24/7

You can get personalized help 365 days a year by telephone and online.

Overseas? See OCONUS calling options.

Prefer to live chat? Start now.

How does online live chat work?

  • Scroll to the top of any Military OneSource page
  • Find the comment bubble icon on top right, and click on it
  • Click Continue
  • Type in your question — it’s as simple as that

Our live chat works just like you’d expect it to. Both you and your Military OneSource consultant can see when the other one is typing, so you will know when the consultant is sending info your way.

Depending on the nature of your question and what services you request or require, the consultant will help in one of the following ways:

  • Provide you with the information you requested
  • Invite you to call the Military OneSource toll-free number at 800-342-9647 for additional services such as specialty consultations
  • Refer you to other appropriate services with a warm hand-off to the other provider

Live chat topics

Live chat provides you with personalized information and resources beyond what you find on the Military OneSource website. A Military OneSource consultant can suggest the best resources for you on topics including:

  • Parenting, adoption and family
  • Single life, marriage or relationships
  • Child care programs and respite care
  • Children or adults with special needs
  • Caregivers and wounded warriors
  • Language interpretation and document translation
  • Deployment, relocation and transitions
  • Morale, Welfare and Recreation
  • Commissaries and exchanges
  • Disaster preparedness

Live chat also gets you quick answers to questions regarding confidential help including the following:

  • Specialty consultations (adoption, education, elder care, health and wellness coaching, peer-to-peer, special needs and wounded warrior)
  • Non-medical counseling (improving relationships at home and work, stress management, adjustment difficulties, parenting, marriage problems, or grief and loss)
  • Interactive tools and services (document translation, financial counseling, free tax service, language interpretation, and Spouse Education and Career Opportunities counseling)

Grab your smart phone or tablet device and let a Military OneSource consultant assist you. Live chat us today.

See What’s New With the Exceptional Family Member Program

Happy boy on bike

The Department of Defense Office of Special Needs is committed to helping families with special needs thrive in military life. The Exceptional Family Member Program does this through identification and enrollment (Medical), assignment coordination (Medical and Military Personnel) and family support. The more families understand how EFMP works across these three parts, the better their experience can be. 

Each Service has its own mission and history with EFMP. However, there has been a focus over the past several years on creating more standardization across Services to make it easier for families to find what they need, when they need it. We can minimize misperceptions and increase satisfaction by helping families understand how the system works and what to expect.

Recent enhancements led by OSN to improve the family experience through greater understanding of the role of each component within EFMP while expanding EFMP Family Support resources include:

EFMP & Me Tool

EFMP & Me — a new online tool to provide families direct access to information and resources in each of the three components

  • Offers 24/7 access, at home or on-the-go, through a digital application

  • Provides family members with a tailored, streamlined and supportive digital experience to locate guidance and information when and where needed

  • Gives service providers and military leaders an additional information source to recommend to families

Improved Communication With Families

EFMP Family Support focuses on sharing information with families to better support them and help them improve their self-advocacy skills.

  • EFMP Family Support Feedback Tool – Provides a mechanism for families to give feedback about their recent experience with installation EFMP Family Support. This feedback will help OSN and the military services with program improvement and policy development.

  • New brand and improved messaging – Communicates clearly and effectively that EFMP is evolving to better meet the needs of service providers and families. Service providers and leaders can get out the message to families with these helpful tools and resources, which can be found in a toolkit:  

Exceptional Advocate Newsletter

The Exceptional Advocate is a newsletter for military families with special needs and those who support them. Published quarterly, The Exceptional Advocate focuses on updates and information from EFMP.

Review EFMP/SPECIAL NEEDS for additional tools and information for military families with special needs.



See What’s New With the Exceptional Family Member Program

Learn more about the EFMP & Me tool and other program highlights to improve the experience for military families with special needs.

Learn More

Resources to Promote Well-being During COVID-19

Woman in air force wearing protective mask

Current as of May 19, 2020

As coronavirus disease 2019 persists, and with uncertainty over what daily life might look like for at least the foreseeable future, it is important for service providers to be able to access resources to help service members and their families.

This includes having access to information on topics, such as managing stress, maintaining mental well-being and staying strong in the face of the pandemic.

Where to find the information you need to help others

Resources are available to help service members and their families, leadership and health care providers, including:

Helping service members add
Resources for families add
Information for leaders add
Resources for health care providers add

COVID Coach app a military community resource

The COVID Coach app is a resource that can help everyone in the military community maintain mental health during the pandemic. The app has four categories: “Manage Stress,” “Learn,” “Mood Check” and “Find Resources.”

“Manage Stress” is broken down into subtopics, including:

  • Coping with stress
  • Feeling lonely
  • Feeling sad or hopeless
  • Handling anger and irritability
  • Navigating relationships

“Learn” offers tools designed to help individuals:

  • Stay well
  • Stay balanced
  • Stay together
  • Stay safe
  • Stay healthy

“Mood Check” allows users to:

  • Set a goal
  • Track well-being
  • Track anxiety
  • Track mood
  • Track PTSD symptoms

“Find Resources” allows users to find content providing support in the following areas:

  • Crisis and substance abuse
  • General counseling
  • Financial resources and benefits
  • Local COVID-19 benefits

COVID Coach, which is no cost to service or family members, also includes guidance on how to get the most out of the app, as well as how to personalize it and manage data. Users can also share the app with people they know.

Stay up to date on all the latest information on COVID-19. For Department of Defense updates for the military community regarding the virus that causes COVID-19, view the following sites:

How COVID-19 Changes Affect Training, Duty, Pay and Benefits

Military woman sitting at desk using laptop

Current as of April 29, 2020

Coronavirus disease 2019 continues to bring travel restrictions and social distancing requirements to protect service members and their families from the virus, which creates new challenges to supporting missions.

The Department of Defense developed a risk-based flexible plan to guide leaders on how to protect the health and ensure the safety of service members and their families while continuing to support critical missions.

The following questions and answers are designed to provide leaders, commanders and service providers with information to help guide service members and their families in dealing with the changes resulting from COVID-19 in areas such as travel, duty, pay and benefits, and where to find the information they need to support the safety and continued readiness of the force.

What can commanders do to ensure the safety of their service members during COVID-19 pandemic? add

How does COVID-19 affect basic allowance for subsistence? add

How does COVID-19 affect Basic Allowance for Housing and Overseas Housing Allowance? add

How does COVID-19 affect Family Separation Allowance? add

How does COVID-19 affect PCS Travel and Transportation Allowances (Per Diem)? add

How does COVID-19 affect TDY Travel and Transportation Allowances (Per Diem)? add

How does COVID-19 affect Temporary Living Expense and Temporary Lodging Allowance? add

How does COVID-19 affect Personal Property Shipments? add

How does COVID-19 affect Hardship Duty Pay-Restriction of Movement? add

How does COVID-19 affect leave?add


Reserve Component-specifics:

How does COVID-19 affect rescheduling Reserve Component Annual Training and Inactive Duty Training? add

How does COVID-19 affect training requirements through Electronic-Based Distributed Learning? add

How does COVID-19 affect Reserve Component members currently on active duty or full-time National Guard duty? add

How does COVID-19 affect release from active duty or full-time National Guard duty? add

How does COVID-19 affect special and incentive pays? add

How does COVID-19 affect service members’ Group Life Insurance Coverage for Reserve Component members? add

Stay up to date on all the latest information on COVID-19. For Department of Defense updates for the military community regarding the virus that causes COVID-19, view the following sites:

National Guard Resources

Discover how coronavirus disease 2019 restrictions affect the training, duty, pay and benefits of service members and what commanders and service providers can do to help.