Special Needs Consultations

Girl kissing service member mom

The special needs consultants available through Military OneSource Exceptional Family Member Program Resources, Options and Consultations, or EFMP ROC, can answer your questions and concerns related to your child or adult family member with special needs. Consultants are professionals with master’s degrees and extensive experience in the disability field. They’re also trained in military programs. When you have your call, you can expect your consultant to:

  • Listen to what your family needs
  • Complete a needs assessment
  • Determine and evaluate what resources your family already has or has tried
  • Guide your family toward the help you need
  • Conduct three-way calls between you and TRICARE health care and arrange warm hand-offs to installation EFMP Family Support staff or other experts to assist you

Contact Military OneSource 24/7.

You can get personalized help 365 days a year by telephone and online.

Overseas? See OCONUS calling options.

Prefer to live chat? Start now.

EFMP ROC

  • EFMP has enhanced support for families with special needs through ROC. EFMP ROC provides ready, one-source access to specialized resources, options and customized consultations for military families with special needs. Call or live chat at any time to schedule a specialty consultation by phone or video.
  • EFMP connects you with consultants who have subject matter expertise in education, the military health care system, TRICARE coverage, state and federal programs and more.

EFMP ROC provides extra support through three-way calls with health care and other experts.

How can special needs consultants help?

Your consultant can connect you with information, resources, services and more, including:

Special needs consultants are ready to support you. Consultations are available via phone or video session. Make an appointment 24/7 with live chat or by calling 800-342-9647.

Elder Care Support Programs

The hands of an elderly woman being held by younger hands.

In your role as guardian to an aging loved one, you may have heard about two programs that can reduce healthcare costs and stabilize an aging parent – The Department of Veterans Affairs Aid and Attendance benefit and Medicaid waiver programs.

A free, confidential call to a Military OneSource elder care consultant can help you better understand eligibility and benefits for your loved one.

Can I apply for the Aid and Attendance benefit for veterans?

The Veterans Affairs Aid and Attendance benefit:

  • Helps with the costs of a variety of health care services including home care or care within a facility.
  • Is paid to veterans who served at least one day during a time of war and who are already collecting a compensation or pension.
  • Is also paid to surviving spouses of eligible veterans.

If you’re eligible, you can apply for the Aid and Attendance benefit at your regional Veterans Affairs office.

Contact Military OneSource 24/7.

You can get personalized help 365 days a year by telephone and online.

Overseas? See OCONUS calling options.

Prefer to live chat? Start now.

About Medicaid waiver programs

Medicaid waiver programs are available to senior citizens and adults with disabilities. Each state has a different name for its Medicaid waiver program, but many programs are generally known as home- and community-based services, or waivers.

Coverage and eligibility requirements vary from state to state. Elder care consultants can help you understand the benefits and eligibility where you live and can guide you through the application process.

Services and support provided through Medicaid waiver programs include:

  • Home modifications
  • Durable medical equipment
  • Caregiver support programs
  • Transportation serices
  • Respite care
  • Personal emergency reponse systems
  • Home-delivered meals
  • Case management
  • In-home care or care within a facility

Program services are typically available for:

  • Senior citizens
  • Adults with physical, mental or developmental disabilities
  • Persons with traumatic brain injuries

VA Aid and Attendance benefit and Medicaid waiver programs are two of many resources available to help you care for an aging loved one. Connect with a Military OneSource elder care consultant to determine the best plan and benefits for you and your family.

Call 800-342-9647 today to schedule your free, confidential consultation. OCONUS/International? View calling options.