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Marine Corps PCS Moving Assistance

Marine assisting with a PCS question

Customer service contacts

If you have orders for a temporary duty or PCS move, it is recommended that you contact your local household goods/transportation office as soon as you receive your orders for help arranging your move. The installation transportation office will be able to help you schedule your move and deal with the more complicated entitlements and accounting procedures that are typically associated with a military relocation.

The following is a list of additional contacts that can also assist with specific concerns and/or general moving questions.

Navy Household Goods Help Line: Navy and Marine Corps have combined resources to host this call center to assist Marines not located on or near a Marine Corps installation. It can also be utilized if your local household goods/transportation office is not available.

Hours: Monday – Friday, 8 a.m. to 7 p.m. ET
Phone: 855-HHG-MOVE or 855-444-6683
Email us for moving support.
Website: Navy Supply Systems Command Household Goods homepage

Hours: Monday – Friday, 8 a.m. to 4 p.m. ET
Phone:

  • Toll free: 888-897-8217
  • Commercial: 757-440-6315
  • DSN: 564-3310

Email us for help with moving claims.
Fax: 866-782-7297
Website: Navy JAG Corps Personnel Claims

Hours: Monday – Friday, 8 a.m. to 7 p.m. ET
Phone: 855-HHG-MOVE or 855-444-6683
Email us with questions about your household goods.
Mailing address:
Commandant of the Marine Corps
3000 Marine Corps Pentagon, Room 2E211 (LPD-2)
Washington, DC 20350-3000

Hours: Monday – Friday, 8 a.m. to 4 p.m. ET
Phone: 229-639-6575 or 229-639-7526
(When leaving a voicemail, please include your name, email address and electronic data interchange personnel identifier, or EDIPI.)
Email us for reimbursement assistance.
(Please include in the email subject line in all caps: REQUEST STATUS – NAME – EDIPI)
Mailing address:
Assistant Chief of Staff – G-8
Managerial Account Division, Household Goods PPM Section
Building 3700, Room 315
814 Radford Blvd., Suite 20262
Albany, GA 31704-0262
Website: Marine Corps Logistics Command Personally Procured Move page

Filing for a PPM reimbursement:  
Marines should:

  • Ensure every page and receipt of their claim is legible and easy to read
  • Make at least two copies of their completed paperwork and file one complete set in a safe place
  • Submit one complete set via one of the methods below
  1. Hand deliver your claim.
    The fastest method to submit your PPM reimbursement claim is to hand deliver it to the nearest Marine Corps household goods/transportation office to be reviewed, scanned and uploaded into the Marine Corps Document Tracking and Management System for sending to the Logistics Command, Managerial Accounting Division, Household Goods Section or to Logistics Command G-8 Transportation Voucher Certification Branch, PPM Claims Section. Personnel not located at a Marine Corps installation can scan and email their completed PPM claim to the Marine Corps installation of their last PCS.
  2. Email your reimbursement claim.
    The second fastest submission method is to email your completed PPM reimbursement claim with your request status, name and EDIPI information in the subject line in all caps (example: REQUEST STATUS-SMITH, THOMAS B-1234567891). To check the status, you may email the same mailbox using the subject line: REQUEST STATUS-YOUR NAME-YOUR EDIPI.
  3. Mail your claim via the U.S. Postal Service.
    The slowest method for submitting your completed PPM reimbursement claim is to send it to the mailing address listed above. We recommend you add tracking capability to the package to confirm it arrives at the destination.

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