Connecting with confidential help is simple with Military OneSource. You can reach us anytime, 24/7 using the phone numbers or tools below. You can see your options by hovering over the Confidential Help tab in the main menu at the top of each page. Or, you can also click on Confidential Help in the menu to learn more about how we can help.
- Toll-Free: 800-342-9647
- En español llame al: 800-342-9647
- TTY/TDD: Dial 711 and give the toll-free number 800-342-9647
Live chat is a convenient way for you to get the information you need from Military OneSource. Type in your question and receive a quick response from a Military OneSource consultant. Live chat is available 24/7/365 from the convenience of your computer, smart phone or tablet device. To access live chat, scroll to the top of any page on the website and click on the comment bubble icon.
International dialing instructions
Each country has a different set of instructions for making international calls. Visit the International Dialing Instructions page for instructions by country.
Customer support for technical assistance
As always, we are here to help you with any technical difficulties you may be having with our site. Please visit our Customer Support page to report any technical difficulties you experience. We read all messages carefully and make every effort to respond promptly and address your issue.
Calling from your computer? (VoIP)
Account login questions
Visit the Account Login Frequently Asked Questions page for more information.
In the event of a disaster or evacuation, personnel accountability reporting system managers should submit emergency information for their component via the Component Information page. Please include your component’s emergency contact number and website URL.
Military OneSource records request
You may request a copy of your Military OneSource records through the Office of the Secretary of Defense and Joint Staff at FOIA.gov. For additional information, contact the OSD/JS FOIA Requester Service Center at 866-574-4970.