Military OneSource special needs consultants can answer your questions and concerns related to your child or adult family member with special needs. They’re also knowledgeable about the range of military programs and assistance available to you. They’re trained and have expertise in education, the military health care system, TRICARE coverage, state and federal programs and more.
- Military Basics
- Transitioning & Retiring
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- Special Needs
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- Benefits & Resources
- Confidential Help
24/7/365 Access to Support
No matter where you serve or live, free and confidential help is available.
- In Crisis?
- Veterans/Military Crisis Line
- National Domestic Violence Hotline
- DOD Safe Helpline - Sexual Assault Support
- 988 Suicide & Crisis Lifeline
- Domestic Abuse Victim Advocate Locator - Family Advocacy Program
In the United States, call 911 if you are in an emergency.
For those outside the United States, call your local emergency number.
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- Casualty & Mortuary Affairs
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- Children, Youth & Family Programs
- Commissary, Military Exchange & Lodging
- Family Advocacy Program
- Military Community Support Programs
- Military & Family Life Counseling
- Military Funeral Honors
- Morale, Welfare & Recreation (MWR)
- Office of Special Needs
- Personnel Accountability & Evacuations Operations
- Spouse Education & Career Opportunities
Contact Military OneSource
Information and support for service members and their families. About the Call Center.
How this benefit helps
Military OneSource special needs consultants are ready to support you in a number of ways.
Complete a needs assessment.
Your consultant will listen to what your family needs and evaluate what resources your family has already tried.
Guide your family toward the help you need.
Your consultant can give you information about specialized doctors, medical equipment resources, early intervention and special education, specialized summer camps and more. Your special needs consultant can also research resources that can help, such as grants, support groups and in-home care, and refer you to legal support and financial resources. They can also provide you with the Education Directory for Children With Special Needs, which helps military families make informed assignment decisions and easier transitions.
Connect you with services.
Your special needs consultant can conduct three-way calls between you and TRICARE health care and arrange warm handoffs to installation Exceptional Family Member Program Family Support staff or other experts. They can also provide caregiver wellness referrals for support groups, stress management, non-medical counseling and health and wellness coaching as well as other resources.
How to access this benefit
Take a deeper dive and learn how special needs consultants can help you and your family.
Ready to get started? Special needs consultants are ready to support you. Consultations are available via phone or video session. Make an appointment 24/7 with live chat or by calling 800-342-9647. OCONUS/International? View calling options.
Frequently asked questions
Get answers to your questions about special needs consultations.What are the qualifications of special needs consultants?
Consultants are professionals with master’s degrees and extensive experience in the disability field and are trained in military programs.What will happen during my special needs consultation?
Consultants will complete a needs assessment and guide your family to the resources you requested or give you other options to consider.What sort of topics will be covered during a consultation?
Consultations can cover subjects including special education, the military health care system and TRICARE, special needs estate planning, support for adults with special needs, independent living options, veterans’ assistance, Medicaid, Social Security, secondary dependency and incapacitated adults, referrals to legal and financial resources, wellness support for caregivers and much more.How do I know whether I’m eligible for a consultation?
Active-duty, National Guard and reserve service members and eligible family members can obtain free, confidential, special needs consultations.
Military retirees and discharged service members (if discharged honorably) are eligible for services provided by Military OneSource, including special needs consultations, for up to 365 days after their retirement date, end of tour date or discharge date.
Some members of the Coast Guard, injured service members and family members, as well as individuals who are recently medically retired, are also eligible.