Support for Military
Quick guidance & answers
The health and well-being of service members and their families are top priorities and a cornerstone of military readiness. Our most valuable resource is our people and Military OneSource is committed to providing the highest level of care. In light of that commitment, the War Department is transitioning to a new service provider for Military OneSource's contact center in summer 2026.
Military OneSource is the constant connection to trusted resources and support services, anywhere in the world, 24/7. The department is ensuring service members and their families continue to have access to the full range of support and resources they've come to rely on from Military OneSource, without interruption.
Q: I am an approved provider with Military OneSource. How can I become a provider through the new vendor?
A: Thank you for your interest in supporting the military community. We’ll update this page soon with information about connecting with our new counseling network as the transition continues.
Q: Why is this transition happening?
A: Military OneSource supports the health and well-being of service members and their families. We’re moving to a new contact center provider as part of our commitment to offering the military community the best possible support.
Q: What is changing with this transition?
A: Our mission to provide personalized support 24/7 remains the same. During this transition, we’ll continue to connect service members and their families to vetted and trusted local installation-connected resources.
Q: How do I connect with Military OneSource? Has that changed?
A: You can still connect with Military OneSource 24/7 for information and support by phone at 800-342-9647 or by starting a secure live chat. OCONUS/International? View for calling options.
During the transition, we’ll continue to provide access worldwide to our full range of support and resources.
Q: How will those currently receiving Military OneSource counseling services be affected? Will I be able to work with my current counselor?
A: Military OneSource is committed to maintaining continuity of services and care during the transition to a new vendor. We will continue to connect participants with trusted professionals who meet high standards of care and confidentiality. We’ll directly contact participants if we anticipate any impacts to continuity of care for service members or families.
If you need immediate support, contact us at 800-342-9647 or by starting a secure live chat. We’re here for you 24/7.
Check back regularly for updates. We will share more details as soon as they become available.
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