Gold Star and Surviving Family Member Representatives

The National Defense Authorization Act 2014, Section 633, requires each secretary of a military department to designate a specific member to assist spouses and other dependents of service members, including Reserve Components, who die on active duty.

The survivor representatives are available to provide support and address issues or concerns by spouses and other dependents of deceased service members regarding casualty assistance or receipt of military survivor benefits authorized by law. If you are a survivor and not satisfied with the casualty assistance provided by your service, contact your Gold Star and Surviving Family Member Representative. They are there to help, regardless of how and where your loved one died.

The Representatives

U.S. Army
Installation Management Command, G9, ACS, Survivor Outreach Services
Telephone number: 833-313-1960
Email: usarmy.jbsa.imcom-hq.mbx.sos-survivor-advocate@mail.mil
Website: https://dcsg9.army.mil/safr/sos/sos.html

U.S. Marine Corps
Long Term Assistance Program Office
Phone number: 866-210-3421, ext. 2
Email: Gold.Star.Advocate@usmc.mil
Website: https://www.hqmc.marines.mil/Agencies/Casualty-MFPC/Longterm/

U.S. Navy
Long Term Assistance Program Office
Phone number: 901-874-0083
Email: MILL_LTAP@navy.mil
Website: https://mynavyhr.navy.afpims.mil/Support-Services/Casualty/LTAP/

U.S. Air Force
USAF/A1SAA, Airman and Family Care Division
Phone number: 703-693-0683
Email: usaf.pentagon.af-a1.mbx.af-a1saa@mail.mil
Website: https://www.afpc.af.mil/Airman-and-Family/Air-Force-Families-Forever/

U.S. Coast Guard
Coast Guard Casualty Matters Office
Phone number: 202-795-6637
Website: https://www.dcms.uscg.mil/PSD/fs/Casualty-Matters/

If you are not satisfied with the casualty assistance provided by your service representative, you may contact the Department of Defense’s Gold Star and Surviving Family Member Representative program manager:

Department of Defense
Casualty, Mortuary Affairs, and Military Funeral Honors
Phone number: 571-372-5319
Email: osd.pentagon.rsrcmgmt.list.ousd-p-r-gold-star-advocate-mbx@mail.mil