Legal & Administrative

This page explains Military OneSource’s privacy policy, including how we collect, store, use and disclose your information. You’ll also find other information to help you understand your rights and how we’re complying with federal regulations and user agreements.

On this page, you’ll find these topics:


Accessibility Tools

Military OneSource is compliant with the federal accessibility standards that implement the 1998 amendment to Section 508 of the Rehabilitation Act.  The Act requires the federal government to procure, develop, maintain, and use electronic and information technology accessible to people with disabilities. If you have concerns regarding 508 compliance issues with this site, you can direct your comments to the Chief Information Officer for the Department of Defense.

Every effort has been made to make all features on the Military OneSource site as accessible as possible, and the web pages hosted by Military OneSource have been tested in accordance with the provisions of the aforementioned Act. If you have difficulty accessing any portion of this site, please let us know via the Customer Support form.

Downlad Free Plug-Ins

To download one of the following free plug-ins, click on its link and follow the instructions to download and install the plug-in. Once a plug-in is downloaded to your local system it may still be necessary to install the plug-in. DoD does not endorse the use of any of these particular products. 

  • Adobe Reader – View and print PDF files from all major computer platforms with Adobe Reader.
  • Adobe Flash Player – View Flash animation with Adobe's Flash plug-in.
  • Internet Explorer – Download the latest Internet Explorer browser from Microsoft.
  • RealPlayer – Experience Real audio and video files with Real Player from RealNetworks.
  • Windows Media Player – Experience Windows Media with Microsoft's Windows Media Player.
  • Word Viewer – Download Microsoft's Word Viewer to view Microsoft Word documents.

Accessibiltiy Guidelines

Military Community and Family Policy accessibility guidelines must be followed when creating Military OneSource content. View accessibility guidelines.

Disclaimer

Protection of Rights

Military OneSource Online does not share personally identifiable information with vendors or other agents, companies or services without your expressed permission. Your personal information is used only to enhance your experience with Military OneSource Online; it is not sold, rented, loaned or transferred to any unrelated third parties. Although aggregated statistics about site usage are prepared to better serve our customer base, no identifiable information is tracked in these statistical reports. However, Military OneSource is obligated to provide certain reportable information to the appropriate military authority for discussions concerning your safety or the safety of others. Military OneSource is also mandated to notify the proper state agencies in these instances.

You should be aware that if you use employer-provided equipment, email services, or use employer access to the Internet, monitoring software may be used at any time and no rights to privacy will be afforded to you. Employers may use monitoring software from time to time to log all accesses to the Internet and report such activity to management. Employers may also monitor all email messages by you or others using employer equipment or an employer network for access or transmission of data.

General Information

Military OneSource Online services is an Internet-based information and referral service. The information contained on Military OneSource Online is presented for the purpose of educating participants; it is not intended to provide exhaustive information or advice on a particular topic. The information on this website should not be relied on to suggest an authoritative course of action for an individual with legal, financial, educational, medical or mental health concerns. The information contained on this website should not replace a consultation with a qualified expert in the field, such as an attorney, accountant, teacher, physician, health care provider or therapist.

You should never disregard legal, financial or medical advice from a professional or delay in seeking it because of information you have read on Military OneSource Online. If you are intending to pursue a legal action against someone, or if legal action is being threatened against you, obtain detailed legal advice from independent counsel who is familiar with the laws as they relate to your jurisdiction. If you have concerns or questions about financial matters, you should contact a banker, accountant, financial planner or investment broker; their advice will best serve your specific circumstances and needs. Always consult with your physician or health care provider before embarking on a new treatment, diet or fitness program.

If you are experiencing a crisis situation, such as a medical emergency, suicidal intent, a danger to yourself or others, are in an abusive relationship, or are concerned about child abuse or the abuse of an older relative or dependent adult, please contact the appropriate authorities promptly.

Military OneSource believes that individuals have the right and responsibility to evaluate and choose the most appropriate services and information to meet their needs. The information and referrals provided on this website are not endorsements or recommendations of services, providers or products by Military OneSource, its agents or the company providing this service to you.

Whenever you submit personal information to Military OneSource Online, Secure Socket Layer technology is offered in an attempt to protect your confidentiality. The technology staff regularly checks for the success and failure of system processes and services to maintain web security and integrity.

Other Websites

Military OneSource Online provides links to other websites for educational purposes only. Participants are encouraged to exercise discretion when accessing links to other websites through Military OneSource Online. When participants link to an external website from Military OneSource Online, they leave the Military OneSource Online site. Military OneSource Online makes no representations concerning any effort to review all of the content of these external websites. Military OneSource Online is not responsible for the quality of information on any of the external websites or any link contained in the external websites. These links may lead unintentionally to sites containing information that some people may find inappropriate or offensive. It may also lead to sites that contain inaccurate information, false or misleading advertising, or information that violates copyright, libel or defamation laws. The services, products and resources available from these websites are not endorsed in any way by Military OneSource Online, nor does Military OneSource Online endorse any of the sponsors or advertisers on these sites. Military OneSource does not guarantee that outside websites comply with Section 508 (Accessibility Requirements) of the Rehabilitation Act.

No guarantee about any external website's security is made by Military OneSource Online. Additionally, Military OneSource Online cannot control the use of "cookies" or any other such tracking devices that are used by external websites to record personal information. The external websites are solely responsible for how they use any personal information that you provide to them. If you have questions about security provisions for any external website, review that site's disclaimer or privacy statement.

The entire contents of Military OneSource Online are copyrighted as a collective work under the laws of United States and other copyright laws. The collective work includes works that are the property of the information providers that are also protected by copyright and other intellectual property laws. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the material from the different areas of Military OneSource Online solely for your own personal, non-commercial use. Any redistribution, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner. You agree not to change or delete any proprietary notices from materials downloaded from Military OneSource Online.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner, and for the purposes, set out above.

Privacy Act Statement & Security

  • Authority: 10 U.S.C. 136, "Under Secretary of Defense for Personnel and Readiness"; 10 U.S.C. 1781 note, "Establishment of Online Resources to Provide Information About Benefits and Services Available to Members of the Armed Forces and Their Families"; Directive-type Memorandum (DTM)-17-004, "Department of Defense Expeditionary Civilian Workforce"; DoD Instruction 1342.22, "Military Family Readiness"; and DoDI 6490.06, "Counseling Services for DoD Military, Guard and Reserve, Certain Affiliated Personnel, and Their Family Members."
  • Principal Purpose(s): To document and verify the eligibility of callers and identify your inquiry or issue so that we may provide a warm hand-off, referral and/or requested information. Records may be used as a management tool for statistical analysis, tracking, reporting, and evaluating program effectiveness and conducting research. However, if you indicate you may represent a threat to self or others, you will be reported to the appropriate authorities in accordance with Department of Defense /military branch of service and component regulations and established protocols.
  • Routine Use(s): In addition to those disclosures generally permitted under 5 U.S.C. 552a(b) of the Privacy Act, these records may be disclosed outside the Department of Defense as a routine use pursuant to 5 U.S.C. 552a(b)(3) as follows: To authorized Department of Defense military occupational specialty contractors for the purpose of responding to service member or family member need. To contractors and grantees for the purpose of supporting research studies concerned with the effectiveness of non-medical counseling interventions. To local law enforcement entities for the purpose of intervention to prevent harm to the individual (self) in accordance with Department of Defense /military branch of service and component regulations and established protocols. Any release of information contained in this system of records outside the Department of Defense under a routine use will be compatible with the purpose(s) for which the information is collected and maintained. The Department of Defense Blanket Routine Uses set forth at the beginning of the Office of the Secretary of Defense compilation of systems or records notices may apply to this system.
  • Disclosure: Voluntary; however, if you do not provide information needed to determine your eligibility for non-medical counseling and specialty consultations, you may not be able to receive those services.

Security

  • All Department of Defense interest computer systems and equipment are intended for the communication, transmission, processing and storage of official United States government or other authorized information only.
  • All Department of Defense interest computer systems are subject to monitoring at all times. This is done to ensure that all equipment and systems function properly, including security devices and systems, to prevent unauthorized use, to deter criminal activity, and for other similar purposes. When you use a Department of Defense interest computer system, you should be aware that any information placed in the system is subject to monitoring and is not subject to any expectation of privacy.
  • If monitoring of this or any other Department of Defense interest computer system reveals a possible violation of criminal statutes, this evidence and any other related information, including identification information about the user, may be provided to law enforcement officials. Employees who violate security regulations or make unauthorized use of Department of Defense interest computer systems are subject to appropriate disciplinary action.
  • Military OneSource is a Department of Defense interest computer system sponsored by the Under Secretary of Defense for Personnel & Readiness as a public service.
  • When you use this or any other Department of Defense interest computer system, you are consenting to being monitored at all times.
  • This government computer system uses software programs that create summary statistics. These programs are used for assessing what information is of most and least interest to users, determining technical design specifications, and identifying system performance or problem areas.
  • For security purposes and to ensure that this service remains available to all users, this government computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. Unauthorized attempts to upload or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
  • Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits.
  • If you have any questions or comments about the information presented here, please give us your feedback at our Customer Support page.
  • Cookie Disclaimer – There may be areas within our websites that require the use of cookies. However, the Department of Defense does NOT keep a database of information obtained from these cookies.
  • Google Analytics – This website uses Google Analytics, a web analytics service provided by Google, Inc.. Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Federally Required Links

The following links are required to appear on all federal websites, including Military OneSource: