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Recent Updates to the Military OneSource Website

hands typing on laptop

Navigating is easier than ever. Thanks to feedback from our military community, we’ve updated the site so users can more efficiently access the information, resources and support needed to live their best MilLife.

New Category and Topic Structure

The site now features a new category and topic structure to make categories and topics more intuitive and relevant, and content easier to find. The new structure:

  • Includes a new expandable MilLife Topics menu that shows topics related to each category, so you can scan and quickly find the topics relevant to you.
  • Expands categories to bring important topics higher up in the content structure.

Screenshot of the Deployment Topic center

MilLife Topics – New Topic Center Format

Content has been organized into a new format making it easier for you to find the information you need, all in a central location. Each topic has been converted into a topic center that includes an overview, links to articles, support services, benefits, resources and products relating to the topic.

Topic centers also include links to related topics to help users navigate through the site and find additional information and resources.

screengrab of millife topics dropdown

Additional Military OneSource Account Login Methods

You now have more ways to log in to your Military OneSource account and access resources such as MilTax, MilLife Learning courses and more. Review the new login enhancements that include:

  • Additional login methods via secure third-party authenticators DS Logon and
  • Two-factor authentication option for email/password accounts, extending your password life from 60 to 150 days
  • Updated self-service account reset options

Keep your eyes on the Military OneSource website for more enhancements to come in the months ahead.

Military OneSource header

Everything you need to get started is easily visible at the top of the page. Here’s what you’ll find:

  • The Menu icon has been replaced with updated main navigation using expanded menus. See Quick Access Menu: New Locations to find the new location of all links.
  • Live Chat appears at the top of the page in desktop view, offering a more intuitive way to connect online with a Military OneSource consultant. Continue to use the chat bubble on mobile devices.
  • An About Us link provides an easy-to-access overview of Military OneSource.
  • A Log In feature provides an easy way to log in or log out of your Military OneSource account from any page.
  • My Account offers drop-down options to manage your Military OneSource account once you log in.

Military OneSource header my account dropdown

  • Search for content directly from the page you are on by typing your search terms into the “What can we help you find?” field.
  • A shopping cart icon is displayed when you add a product to your cart.

Military OneSource header with shopping cart icon


The site features an updated main navigation menu, available on every page and not hidden behind a menu button. It is organized into the following topics: MilLife Topics, Benefits & Resources, I am a… and Confidential Help.

Expandable menus show what you can find under each topic.

Military OneSource header my account dropdown

Benefits & Resources is a new section that brings benefits, resources and products together into one convenient location. It provides easy access to the product catalog, important tools and resources, links to mobile apps and the Benefits and Resources pages.

At the bottom of the page, “All Benefits and Resources” will take you to a page where you can view all benefits and resources and access the product catalog.

screengrab of benefits and resources dropdown

The “I am a…” menu makes it easier to find information and resources specific to your role in the military community. Currently this includes service member, service provider and leader, and spouse audiences. Additional audiences will be added to this menu over time.

screengrab of I am a dropdown

The Confidential Help expandable menu provides an easy-to-scan view of all non-medical counseling, specialty consultations and interactive tools and services.

Military OneSource header Confidential Help expanded

The In Crisis? option provides easy connections to multiple crisis hotlines, including the Veterans/Military Crisis Line, the 988 Suicide & Crisis Line, the National Domestic Violence Hotline, the Domestic Abuse Victim Advocate Locator, and the DOD Safe Helpline – Sexual Assault Support.

screengrab of the In Crisis dropdown

Mobile Views — Header and Main Navigation

On mobile and small screens, Call and Chat icons remain in the header but other links have moved into the Menu.

Military OneSource mobile header         Military OneSource mobile header navigation

Tap on the red MENU button to see:

  • Main navigation items with the ability to further expand (+) to see the topics for each category
  • A new search box
  • Link to Log In and manage account once logged in
  • Military OneSource contact information

Military OneSource mobile header MilLife Topics expanded        Military OneSource Confidential Help navigation dropdown

We continue to listen to our military community and value your feedback. Please keep an eye out for future updates to in the coming months.


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