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Non-medical Counseling – Resources

Military life requires strength, resilience and resourcefulness – and just about everyone, service members and family members alike, could use a little support from time to time to stay emotionally healthy and at your best.

With confidential, non-medical counseling, you have access to help when you need it. Our trained counselors are experienced in military life, holding many thousands of counseling sessions a year. Meet the team behind Military OneSource’s call center and learn more about our non-medical counseling. We’ve helped service members and families with everything from managing daily stress to more challenging issues.

Take advantage of our support to keep your emotional health strong, work through issues and be mission ready. We’re here to help.

Private and personalized

This free support is confidential. Services are not reported to command and will not affect your career or security clearance, or your spouse’s. That means you can receive non-medical counseling without anyone’s knowledge, including:

  • Chain of command
  • Your spouse or partner
  • Your parents if you’re age 18

There are only a few exceptions – counselors are required by law to report illegal activities or situations where there could be danger to you or to others.

Designed for your life today

Our counseling services were developed based on the challenges that people face every day in military life – issues that can compromise your readiness or ability to stand strong.

We want to make it easy for you to use our services. You can connect with a consultant to schedule an appointment 24/7, no matter where you live or serve, in the way that works best for you:

  • Phone (along with VoIP and international options): 800-342-9647
  • In-person counseling
  • Secure online live chat
  • Secure video sessions

What qualifies as “non-medical”?

Non-medical counseling is short-term (up to 12 sessions, per issue). Here are examples of what we can and cannot address.


Use non-medical counseling for:

  • Improving relationships at home and work
  • Stress or anger management
  • Adjustment difficulties like returning from a deployment
  • Marital problems
  • Parenting challenges
  • Coping with loss
  • For youth: family relationships, school, adjustment to separation, grief and loss.

If you need non-medical counseling, call 800-342-9647.

Do you need immediate help?

If you need immediate help beyond non-medical counseling, here’s how to reach out:

  • Active suicidal thoughts: Call the Military Crisis line at 988, press 1. Text to 838255. Or click to start a confidential chat.
  • Sexual assault: Call the Safe HelpLine at 877-995-5247, or start an online chat. In case of immediate danger, call 911.
  • Child abuse: Call the Childhelp National Child Abuse Hotline at 1-800-4-A-CHILD (1-800-422-4453).
  • Domestic violence: Call the National Domestic Violence Hotline at 1-800-799-SAFE (7233).
  • Post-traumatic stress disorder: Check here for help. The VA offers PTSD advice and options for active military as well as veterans.
  • Mental health conditions: Reach out to your military treatment facility, or contact TRICARE.
  • Alcohol and/or substance abuse: Counseling services available through the installation are free to service members and their family members. Find more information here:

Who can receive non-medical counseling?

Service members

Active-duty, National Guard and reserve service members (regardless of activation status.) Coast Guard members who are activated as part of the Department of the Navy under Title 10 authority.

Immediate family members

  • Spouses and anyone who has legal responsibility for a service member’s children during separation.
  • Survivors of deceased service members

Children of military families

  • Children and youth ages 6 through 17 are eligible for face-to-face counseling with a parent (13- through 17-year-olds just have to have their parent in the first session)
  • Counseling services are not available for very young children

Family of wounded warriors

Immediate family, caregivers and parents of wounded, ill or injured service members

Retired service members and family

Retired service members and their immediate family from their separation date until 365 days of end of tour of service, including Coast Guard.

Discharged service members

Service members discharged honorably and family from their discharge or separation date until 365 days of end of tour of service, including Coast Guard.

Medically discharged service members
and immediate family

Medically discharged service members and their immediate family

Department of Defense personnel

Designated Department of Defense expeditionary civilians, immediate family members and survivors during the 90 days prior to deployment and 180 days post-deployment

Through Military OneSource, the Department of Defense provides non-medical counseling to help you address issues before they become a crisis, to help you recover from setbacks faster and help keep challenges from developing into issues. Reach out to a Military OneSource consultant today. OCONUS/International? View calling options.

Call 800-342-9647 or contact us online at any time

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