The Department of Defense Office of Special Needs is committed to helping families with special needs thrive in military life. The Exceptional Family Member Program does this through identification and enrollment (Medical), assignment coordination (Medical and Military Personnel) and family support. The more families understand how EFMP works across these three parts, the better their experience can be.
Each Service has its own mission and history with EFMP. However, there has been a focus over the past several years on creating more standardization across Services to make it easier for families to find what they need, when they need it. We can minimize misperceptions and increase satisfaction by helping families understand how the system works and what to expect.
Recent enhancements led by OSN to improve the family experience through greater understanding of the role of each component within EFMP while expanding EFMP Family Support resources include:
EFMP & Me Tool
EFMP & Me — a new online tool to provide families direct access to information and resources in each of the three components
- Offers 24/7 access, at home or on-the-go, through a digital application
- Provides family members with a tailored, streamlined and supportive digital experience to locate guidance and information when and where needed
- Gives service providers and military leaders an additional information source to recommend to families
Improved Communication With Families
EFMP Family Support focuses on sharing information with families to better support them and help them improve their self-advocacy skills.
- EFMP Family Support Feedback Tool – Provides a mechanism for families to give feedback about their recent experience with installation EFMP Family Support. This feedback will help OSN and the military services with program improvement and policy development.
- New brand and improved messaging – Communicates clearly and effectively that EFMP is evolving to better meet the needs of service providers and families. Service providers and leaders can get out the message to families with these helpful tools and resources, which can be found in a toolkit:
Exceptional Advocate Newsletter
The Exceptional Advocate is a newsletter for military families with special needs and those who support them. Published quarterly, The Exceptional Advocate focuses on updates and information from EFMP.
Review EFMP/SPECIAL NEEDS for additional tools and information for military families with special needs.
See What’s New With the Exceptional Family Member Program
Learn more about the EFMP & Me tool and other program highlights to improve the experience for military families with special needs.