Exceptional Family Member Program Family Support provides information, resources, skills and support to help military families with special needs navigate their systems of care. As families gain confidence, they become effective advocates for themselves and their family members, improving the quality of life.
- Military Basics
- Transitioning & Retiring
- Casualty Assistance
- Moving & PCS
- Housing & Living
- Recreation, Travel & Shopping
- Special Needs
- Health & Wellness
- Safety From Violence & Abuse
- Financial & Legal
- Education & Employment
- I am a…
- Benefits & Resources
- Confidential Help
24/7/365 Access to Support
No matter where you serve or live, free and confidential help is available.
- In Crisis?
- Veterans/Military Crisis Line
- National Domestic Violence Hotline
- DOD Safe Helpline - Sexual Assault Support
- 988 Suicide & Crisis Lifeline
- Domestic Abuse Victim Advocate Locator - Family Advocacy Program
In the United States, call 911 if you are in an emergency.
For those outside the United States, call your local emergency number.
- Browse By Program/Office
- Casualty & Mortuary Affairs
- Child & Youth Advocacy
- Children, Youth & Family Programs
- Commissary, Military Exchange & Lodging
- Family Advocacy Program
- Military Community Support Programs
- Military & Family Life Counseling
- Military Funeral Honors
- Morale, Welfare & Recreation (MWR)
- Office of Special Needs
- Personnel Accountability & Evacuations Operations
- Spouse Education & Career Opportunities
Contact Military OneSource
Information and support for service members and their families. About the Call Center.
How this benefit helps
EFMP Family Support helps service members and their families identify and access programs and services. This includes, but isn’t limited to, the following:
EFMP Family Support helps families on the path to empowerment by providing information and referral services, non-medical case management, training and other forms of support, such as opportunities for families to connect around a common need or concern
Providing relocation guidance
EFMP Family Support can help relocating families pinpoint and navigate formal programs and services and informal supports, which may have a different title in the new state or fall under a different agency.
Filling knowledge gaps
EFMP Family Support can help bridge gaps in programs, services and support, and help families understand what’s offered, how to determine eligibility and how to apply for benefits and entitlements.
Get information and referrals
Information and referral includes:
- Helping families determine which community resources are appropriate to meet their needs
- Helping families effectively access resources, services and programs
- Following up to verify that families have connected with support services
- Checking with families about the effectiveness of resources
- Helping families work with TRICARE and access the extended care health option when appropriate.
About non-clinical case management
Non-clinical case management involves:
- Providing information and referrals to families and the people who help them make informed decisions and navigate resources.
- Working together to improve families’ quality of life by assisting the family with developing a Family Services Plan (this doesn’t involve medical treatment coordination or follow-up).
Access EFMP Family Support
Reach EFMP Family Support by visiting or calling your local installation, or by contacting Military OneSource at 800-342-9647 and asking for a referral to a special needs consultant.
You can also contact Military OneSource special needs consultants who are available to help you navigate services for your family and connect you with military and community-based support.
You can schedule an appointment by calling 800-342-9647, by live chat or phone. Appointments are available seven days a week. One call or chat puts you in touch with a wealth of support.