Personal Property Customer Service Contacts

For questions concerning your military move or permanent change of station, use the following contacts to find the assistance you need.

Your personal property customer service contacts can help you and your family find the information and resources you need to ensure a smooth PCS.

Relocation customer service specialists can help you schedule your move, move your personal property, answer questions about scheduling passenger and pet travel, and more.

Your local transportation office is your main point of contact for support with moving personal property. They can help with:

• Moving questions
• Scheduling needs
• Storage needs
• Special circumstances
• Entitlements questions
• Moving company/moving day issues

If you are moving under the legacy, or Tender of Service, program, you will use DPS to schedule and manage your move. See the “Quick Reference Guide” in the upper right-hand corner of the DPS landing page for tutorials on how to perform specific tasks in DPS. Contact the DPS System Response Center for help with:

• Access and navigation
• Account issues
• Technical support

DPS System Response Center
Help desk (toll free): 833-MIL-MOVE (833-645-6683)
Hours: Open 24/7
Email us for help with DPS.
OCONUS users: Contact your local operator for DSN dialing instructions.

SCHEDULE YOUR MOVE

DPS is compatible with Microsoft Edge, Firefox (version 24 and later), Google Chrome (version 25 and later) and Apple Safari (version 5.1.7 and later). Google Chrome is the preferred browser.

If you experience an issue while using MilMove, contact the MilMove System Response Center for help with:

• Access and navigation
• Account issues
• Technical support

MilMove System Response Center
Help desk (toll free): 833-MIL-MOVE (833-645-6683)
Hours: Open 24/7
Email us for help with MilMove.
OCONUS users: Contact your local operator for DSN dialing instructions.

Contact International Auto Logistics for questions about moving your privately owned vehicle.

International Auto Logistics
110 Office Park Lane
Suite 200
Saint Simons Island, GA 31522

Toll free: 855-389-9499
Email us for help with your POV.
Visit the PCSmyPOV website for more information.

Contact your local finance office for assistance with:

• Reimbursement questions
• Personally procured move payments

Hours and contact information vary according to location.

The Air Mobility Command, or AMC, travel webpage features information about traveling to or from an overseas, or OCONUS, location. You can find contact information for AMC Passenger Terminal phone numbers, email and website information, available transportation services, local lodging, terminal amenities and more.

Read this Military OneSource article to find out more about passenger and pet transportation, how and when to make reservations, baggage allowances and more.

Your local Relocation Assistance Program specialists can help with everything from predeparture briefings and newcomer orientations to information on child care, spouse employment and more.

Contact your local Relocation Assistance Program office for general relocation information and support.