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24/7/365 Access to Support
No matter where you serve or live, free and confidential help is available.
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Dial 988 then press 1 or text 838255
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Call 800-799-SAFE (7233)
Text “START” to 88788
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Use your preferred relay service, or dial 711 then 988
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Contact Military OneSource
Information and support for service members and their families. About the Call Center.
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Announcements
Special circumstances moves (next of kin, summary courts officers)Navy personnel who fall into the following categories should visit their local transportation office for assistance in scheduling their upcoming move. These service members SHOULD NOT attempt to self-counsel or schedule their move online in the Defense Personal Property System:
- Personal property moving as “next of kin”
- Summary courts officers
Requesting funds advance for a personally procured move, or PPMGenerally, Navy personnel requesting an advance of up to 60% for a PPM, must provide a copy of a vehicle rental reservation or moving company estimate to be eligible for a funds advance. The following exceptions apply:
- First time movers and separating Navy personnel in a “non-pay status” are not eligible for an advance payment.
- Navy personnel relocating to locations serviced by the one-time-only rate program are not eligible to do a PPM.
Customer Service Contacts
If you have orders for a temporary duty or permanent change of station move, it is recommended that you contact your local transportation office as soon as you receive your orders for help arranging your move. The office will be able to help you schedule your move and deal with the more complicated entitlements and accounting procedures that are typically associated with a military relocation. The following is a list of additional contacts that can also assist with specific concerns and/or general moving questions:
General moving supportHours: Monday – Friday, 8 a.m. to 7 p.m. Eastern Time
Phone: 855-HHG-MOVE or 855-444-6683
Email: householdgoods@us.navy.mil
Website: https://www.navsup.navy.mil/household
Social media page: Navy Household GoodsMilitary Claims OfficeHours: Monday – Friday, 8 a.m. to 4 p.m. Eastern Time
Phone:- Toll Free: 888-897-8217
- Commercial: 757-440-6315
- DSN: 564-3310
Email: NorfolkClaims@us.navy.mil
Fax: 703-432-2591
Website: U.S. Navy Judge Advocate Claims and Tort LitigationRetirement/separations/extensionsFor medical or education shipping extension requests contact: navsuphhgshippinge@us.navy.mil
For all other reasons, contact: nxag_n130C@navy.mil
Note: Requests for extensions must describe the nature and events for requesting the extension and include the final set of orders and supporting documents (e.g. letter from school or doctor).
Personally procured move, or PPM, reimbursementHours: Monday – Friday, 8 a.m. to 4 p.m. Eastern Time
Phone: 855-HHG-MOVE or 855-444-6683 option 6
Email submissions: hhg_audit_ppm_claims.fct@navy.milKey information for submitting your package:
- Submit the paperwork as a PDF file (protect PII information)
- Size limit of 10MB – if larger the file is deleted/rejected
- Do not send documents using Google Drive, iCloud, zip files (we are unable to access via these platforms)
Checking status of your PPM: pptas.fiscn@navy.mil or call number listed above
Mailing address:
Commanding Officer
NAVSUP Fleet Logistics Center Norfolk
Business Support Department
HHG Audit Division Code 302
1968 Gilbert Street Suite 600
Norfolk, VA 23511-3392
Website: https://www.navsup.navy.mil/NAVSUP-Household-Goods/PPM/PPM-Information/Resources
Supplemental policiesConsult the Transportation of Personal Property, NAVSUP Publication 490, Rev. 6 for more detailed PCS information.
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