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Navy PCS Moving Assistance

Family moving into new housing


Navy personnel who fall into the following categories should visit their local transportation office for assistance in scheduling their upcoming move. These service members SHOULD NOT attempt to self-counsel or schedule their move online in the Defense Personal Property System:

  • Personal property moving as “next of kin”
  • Summary courts officers

Generally, Navy personnel requesting an advance of up to 60% for a PPM, must provide a copy of a vehicle rental reservation or moving company estimate to be eligible for a funds advance. The following exceptions apply:

  • First time movers and separating Navy personnel in a “non-pay status” are not eligible for an advance payment.
  • Navy personnel relocating to locations serviced by the one-time-only rate program are not eligible to do a PPM.

Customer Service Contacts

If you have orders for a temporary duty or permanent change of station move, it is recommended that you contact your local transportation office as soon as you receive your orders for help arranging your move. The office will be able to help you schedule your move and deal with the more complicated entitlements and accounting procedures that are typically associated with a military relocation. The following is a list of additional contacts that can also assist with specific concerns and/or general moving questions:

Hours:  Monday – Friday, 8 a.m. to 7 p.m. Eastern Time
Phone:  855-HHG-MOVE or 855-444-6683
Social media page: Navy Household Goods

Hours: Monday – Friday, 8 a.m. to 4 p.m. Eastern Time

  • Toll Free: 888-897-8217
  • Commercial: 757-440-6315
  • DSN: 564-3310

Fax: 866-782-7297
Website: Personnel Claims (

For medical or education shipping extension requests contact:

For all other reasons, contact:

Note: Requests for extensions must describe the nature and events for requesting the extension and include the final set of orders and supporting documents (e.g. letter from school or doctor).

Hours:  Monday – Friday, 8 a.m. to 4 p.m. Eastern Time
Phone: 855-HHG-MOVE or 855-444-6683 option 6
Email submissions:

Key information for submitting your package:

  1. Submit the paperwork as a PDF file (protect PII information)
  2. Size limit of 10MB – if larger the file is deleted/rejected
  3. Do not send documents using Google Drive, iCloud, zip files (we are unable to access via these platforms)

Checking status of your PPM: or call number listed above

Mailing address:
Commanding Officer
NAVSUP Fleet Logistics Center Norfolk
Business Support Department
HHG Audit Division Code 302
1968 Gilbert Street Suite 600
Norfolk, VA 23511-3392

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