Need help settling in?
Whether you want to find housing, a recreation center, child care or medical services, search your installation for the resources you need.
For questions concerning your military move or permanent change of station, use the following contacts to find the assistance you need.
Relocation assistance
For general relocation information and support, contact your local Relocation Assistance Program office. They can help with everything from pre-departure briefings and newcomer orientations to information on child care, spouse employment and more. Learn how to put the military’s relocation program to work for you.
Personal property assistance
For support with moving personal property, your local transportation office is your main point of contact. They can help with:
- Moving questions
- Scheduling needs
- Storage needs
- Special circumstances
- Entitlements questions
- Moving company/moving day issues
Customer support center representatives are also available to assist you with nontechnical issues and moving related questions.
Toll free: 833-MIL-MOVE or 833-645-6683
Defense Personal Property System, or DPS, technical help desk
Contact DPS technical help desk representatives for help with:
- Access and navigation
- Account issues
- Technical support
Phone: 618-589-9445
Toll free: 800-462-2176
Hours: Open 24/7
Email: usarmy.scott.sddc.mbx.g6-SRC-DPS-HD@mail.mil
Privately owned vehicle, or POV, shipping and storage
International Auto Logistics
110 Office Park Lane
Suite 200
Saint Simons Island, GA 31522
Phone: 921-280-6000
Toll free: 855-389-9499
Email: CustomerService@ialpov.us
Online: https://www.pcsmypov.com/
Service branch help desks
Army Customer Service
Moving Customer Service:
JPPSO-Mid Atlantic, Fort Belvoir, VA
Customer Support/Call Center
Phone: 703-806-4900 or DSN 656-4900
Toll free: 800-762-7186
Hours: Monday – Friday, 8 a.m.-4:30 p.m. Eastern Standard Time
JPPSO-Northwest, Joint Base Lewis-McChord
Washington State Customer Support/Call Center
DSN 312-357-5093
Phone: 253-967-5093
Toll free: 800-521-9959
Commercial: 253-967-5093
Hours: Monday – Friday, 8 a.m.-6:30 p.m. Pacific Standard Time
Claims:
Phone: 502-626-3000 or DSN 536-3000
Email: usarmy.knox.hqda-otjag.mbx.cpcs@mail.mil
Online: https://www.jagcnet.army.mil/PCLAIMS
Retirement/separations/extensions:
Requests for retirement extensions should be submitted through your local transportation office.
Marine Corps Customer Service
Moving Customer Service:
Marine Corps and Navy have consolidated customer service assistance.
Contact Navy Household Goods Customer Service at:
Toll free: 855-HHG-MOVE or 855-444-6683
You may continue to contact the following for Marine Corps personal property and passenger travel support:
- Personal property issues: usmcpersonalproperty@usmc.mil
- Passenger travel issues: usmcpassengertravel@usmc.mil
Claims:
Phone: 757-440-6315 or DSN 564-3310
Toll free: 888-897-8217
Email: NorfolkClaims@navy.mil
Online: https://www.jag.navy.mil/organization/code_15.htm
Retirement/separations/extensions:
Your first extension request is done through your local transportation office. All other extensions and exceptions to policy should be submitted to:
Commandant of the Marine Corps
3000 Marine Corps Pentagon
Room 2E227 (LPD-2)
Washington, DC 20350-3000
Phone: 703-695-7765 or DSN 225-7765
Email: usmcpersonalproperty@usmc.mil
DSN Fax: 225-8160
Commercial Fax: 703-695-8160
Air Force Customer Service
Moving Customer Service:
Phone: 210-652-3357 or DSN 487-3357
Email: ppahq.ppec.customerservice@us.af.mil
Claims:
Phone: 937-656-8044 or DSN 986-8044
Toll free: 877-754-1212
Email: afcsc.ja@us.af.mil
DSN Fax: 986-8307
Commercial Fax: 937-656-8307
Retirement/separations/extensions:
PPA HQ/PPEC
555 E. Street East, Suite 4
JBSA-Randolph, TX 78150-4439
Phone: 210-652-3312 or DSN 487-3312
Email: HQPPA.ECAF-EXT@us.af.mil
Coast Guard Finance Customer Service Team
Moving Customer Service:
Toll free: 800-564-5504, option 2
Hours: Monday – Friday, 8 a.m.-5 p.m. Eastern Standard Time
Online: https://www.uscg.mil/Resources/Legal/LSC/Household-Goods-Claims/
Claims:
U.S. Coast Guard
Legal Service Command
300 E. Main Street, Suite 400
Norfolk, VA 23510
Phone: 757-628-4212
Email: D05-SMB-HHG@uscg.mil
Retirement/separations/extensions:
For move extensions or questions for retiring and separating service members, contact:
Commandant (CG-1332)
Attn: Travel & Transportation Division
U.S. Coast Guard
2703 Martin Luther King Jr. Avenue, SE
Stop 7907
Washington, DC 20593-7907
Email: HQS-DG-LST-CG-1332-TRAVEL@uscg.mil
Finance office
Find your local finance office on the Military INSTALLATIONS website.
Contact them for:
- Reimbursement questions
- Personally procured move payments
Hours and contact information vary according to location.
Installation Program Directory
Find programs and services at your local installation.
