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24/7/365 Access to Support
No matter where you serve or live, free and confidential help is available.
Call the Military Crisis Line at 800-273-8255 and press 1, or text 838255.
Contact Military OneSource
Information and support for service members and their families. About the Call Center.
PERSONAL PROPERTY RESOURCES
Ready to schedule your move?
DPS Help Desk (toll free): 800-462-2176
OCONUS users: Contact local operator for DSN dialing instructions
The Defense Department is committed to helping service members, their families and anyone moving with the military get organized and master their move.
To help customers access moving resources more easily, Move.mil has moved to the Military OneSource website. Now, personal property resources from the Defense Personal Property Program are available here for your convenience.
Use these online tools and websites to help you manage your personal property shipment.Defense Personal Property System
Visit the Defense Personal Property System, or DPS, to upload your orders, ship household goods, manage unaccompanied baggage, arrange non-temporary storage or plan for a personally procured move. You can also track the status and location of your shipment(s) and file claims. Log in using a common access card, or CAC, or by obtaining a user ID and password before accessing DPS.
Having trouble? See the “Quick Reference Guide” in the upper right-hand corner of the DPS landing page for tutorials on how to perform specific tasks in DPS. Contact the System Response Center for help with:
- Access and navigation
- Account issues
- Technical support
Help Desk (toll free): 800-462-2176
Hours: Open 24/7
OCONUS users: Contact your local operator for DSN dialing instructions
DPS is compatible with Internet Explorer (versions 10 and 11), Firefox (version 24 and later), Google Chrome (version 25 and later) and Apple Safari (version 5.1.7). Internet Explorer is the preferred browser.Privately owned vehicle, or POV, moving and storageCustomer facing dashboard
The Defense Personal Property Program Customer Facing Dashboard is an online tool giving moving customers access to program trends and statistics, as well as the ability to view detailed information about moving companies operating in the program. Customers can use the dashboard to check the timeliness of deliveries, review satisfaction scores, assess a moving company’s performance trends and much more.Weight estimator
Need help determining how much your household goods shipment might weigh? Use the weight estimator tool to discover the average weight of standard household items and get an estimated calculation to compare with your entitlement allowance.Vehicle weight scales
Privately-owned truck weight scales locations are available to get required vehicle weight tickets when conducting a full or partial personally procured move, also known as a PPM or “do-it-yourself” move. There are several companies that offer these weight scales, and you can search the internet to find a location near you.
Check with your local transportation office to get more details on weighing your vehicle. You can use the MilitaryINSTALLATIONS tool to find your local transportation office contact information.
Guides and FAQs
Whether you’re looking for quick moving tips or comprehensive personal property policy information, these resources can help you find the answers you need.Arranging a personal property shipment
Arranging a Personal Property Shipment reviews the steps that occur before packing even begins. Learn about things you can do while you wait for official orders, such as understanding different kinds of moves and shipments and how to use the Defense Personal Property System.Moving entitlementsManaging your moving daysPacking tipsUnderstanding moving claims
Understanding Moving Claims provides details about filing different kinds of moving claims, including compensation for lost or damaged property, as well as expenses incurred due to a lapse in service.Personal property FAQsDefense Transportation Regulation guide
The Defense Transportation Regulation, Part IV, is the comprehensive personal property guide from the U.S. Transportation Command and the Military Surface Deployment and Distribution Command. The following documents featured under Appendix K can help you understand the Defense Personal Property System, your allowances, entitlements, shipment and storage responsibilities, and much more.
Videos and podcasts
Watch or listen to members of the Defense Personal Property Program give news updates, tips and advice on managing your move.
- Preparations for the 2021 Moving Season, May 12, 2021
- Preparing for Your Upcoming Move, May 19, 2021
- What to Expect on Pickup and Delivery Days During Your Next Move, May 26, 2021
- Providing Feedback After Your Move, June 2, 2021
Forms and fact sheets
Use the following downloadable resources for quick access to personal property information.Customer Satisfaction Survey BrochurePersonal Property Claims Fact SheetInconvenience Claims Fact SheetPersonal Property Quick Reference GuideSteps to a Smart Move InfographicPersonally Procured Moves Fact SheetDefense Personal Property Program Customer Facing Dashboard Fact Sheet
Learn how you can review program metrics and moving company information – such as timeliness of deliveries, satisfaction scores, performance trends and more. Download the Defense Personal Property Program Customer Facing Dashboard Fact Sheet.Global Household Goods Contract Fact Sheet7-Day Scheduling Window Fact Sheet
Learn more about the 7-day window for scheduling your move in this downloadable 7-Day Scheduling Window Fact Sheet. Find examples of how to calculate your 7-day window, customer service contacts and more.Containerization of Your Personal Property Fact Sheet
Customer service support
Use the following links for personal property customer service and assistance, as well as service branch specific support.Customer service contacts for your military PCS
Customer Service Contacts for Your Military PCS provides links for local moving assistance offices, technical help desks, POV shipping and storage, financial assistance, service branch assistance and more.Transportation offices
Your local transportation office can help you with household goods logistics, such as exploring your different moving options and coordinating your shipments. They can also assist with questions about entitlements and allowances. Find contact information for your local household goods/transportation offices at MilitaryINSTALLATIONS.
Learn more about how to use MilitaryINSTALLATIONS and its available features.Service branch moving assistance
Other Moving Support Services
Looking for other types of relocation assistance? The Defense Department offers a wide variety of moving support for service members and their families.Moving resources for your military PCS
Access resources such as PCS planning, financial counseling, school liaisons, spouse employment assistance, help with housing and much more.
You can also learn how to put the military Relocation Assistance Program to work for you.
If you still have questions or need help locating resources, Military OneSource consultants are available 24/7 to answer questions and connect you with the support you need. Call 800-342-9647 or schedule a live chat.