Yes. Each POV will be checked for damage once the storm passes and it is safe for IAL personnel to do so. If there is damage to the POV an IAL representative will contact the customer to initiate the claim process.

(Note: You will only be called if there is confirmed damage to your POV.)

Yes. You will be contacted if damage is confirmed to your property while in storage.

(Note: You will only be called if there is confirmed damage to your personal property.)

Yes. Your Transportation Service Provider or TSP will notify you in writing and provide instructions to file a claim.

(Note: You will only be called if there is confirmed damage to your HHGs.)

Contact your TSP regarding potential delays.

(Note: TSPs may not be liable for inconvenience claims if the delay is the result of an “Act of God”, e.g., your TSP is not liable for an inconvenience claim payment if a delay was solely caused by a natural disaster.)

Your first stop is the Defense Personal Property System, or DPS. Check to see if your dates have been updated by your transportation service provider. If you see no date changes in DPS, your shipment is required to be picked up or delivered as scheduled. Depending on the conditions of the local area, TSPs will need time to assess damage and remediation requirements once it is deemed safe to do so. As a result, your pickup or delivery may be delayed. You can also confirm this information with your single point of contact with your TSP or with your local transportation office.

Contact your single point of contact at your transportation service provider. If you cannot reach your TSP, contact your local transportation office. A list of personal property customer service contacts is available on Military OneSource.

Your installation or base leadership should have information about what offices are open for emergency operations. If your local transportation office is open and you are physically able to visit the office, you should do so. If you cannot reach your local transportation office or the office is closed over the weekend, you may need to wait until the next business day. If your situation is not an emergency, please exercise patience with your local transportation office.

It is possible your local transportation office is working additional hours if it is safe to do so. Your installation leadership should have communication channels, including social media, that outline which offices have extended hours for customer support. If you can’t find this information, contact your local transportation office.

Yes. If there is a change to your schedule, your transportation service provider is required to contact you. You can also check in the Defense Personal Property System, or DPS, to see if your TSP has made any updates. If you need to reschedule your delivery or pickup due to residential damage, reach out to your local transportation office as soon as possible.

Reach out to your local transportation office if you are concerned about delays or communications from your transportation service provider. Delays will be driven by the conditions of the local area, TSP/agent workload, and availability of workers and company equipment that might have been impacted by the storm.

Your transportation service provider will notify you and the local transportation office if any damage has been identified.

No. The transportation service provider is not liable for an inconvenience claim caused entirely by a storm-related delay. However, the TSP is required to reimburse customers for all other delays not caused by “Acts of God.” Your TSP and local transportation office can guide you on the most appropriate action.

The transportation service provider is required to reimburse you for damages. However, the amount of reimbursement they are responsible for may be impacted if damage is caused by “Acts of God” per the Defense Transportation Regulation, Part IV. In these cases, the Military Claims Office can guide you on the most appropriate action, including settlement with the government. You can find your service branch moving assistance contact information on Military OneSource.

The transportation service provider or a government representative will contact you if your property is damaged in a non-temporary storage facility during a natural disaster. If there is no damage, TSPs may not notify you.

You will be able to start the claims process upon notification. In these cases, evidence will be gathered to support your claim, and you will be provided with instructions on how to proceed with filing a claim. Service members are not required to wait until they return to CONUS to file a claim once they are notified of damage and provided the supporting findings and photos.

(Note: Please keep in mind that damage reports during events of the magnitude of Hurricane Ian will be slow to come in. USTRANSCOM, along with the Joint Personal Property Shipping Offices, is actively reaching out to providers in the impacted areas for an assessment.)