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Hurricane Ian Special Notice
To keep our Defense Personal Property Program customers informed of potential Hurricane Ian impacts, below is the latest information as of Oct. 4, 2022, for storage facilities holding household goods and privately owned vehicles in the Gulf and Atlantic regions.
- HHG Facilities Update: Household goods storage facilities in the areas impacted by Hurricane Ian have reported no damage.
- POV Facilities Update: Vehicle Processing Centers and POV storage facilities in the areas impacted by Hurricane Ian are open and fully operational with no reported damage to privately owned vehicles.
Frequently Asked QuestionsWill I be contacted about any damage to my POV?
Yes. Each POV will be checked for damage once the storm passes and it is safe for IAL personnel to do so. If there is damage to the POV an IAL representative will contact the customer to initiate the claim process.
(Note: You will only be called if there is confirmed damage to your POV.)Will I be contacted about any damage to my personal property in storage?
Yes. You will be contacted if damage is confirmed to your property while in storage.
(Note: You will only be called if there is confirmed damage to your personal property.)Will I be contacted about damage to my HHGs?
Yes. Your Transportation Service Provider or TSP will notify you in writing and provide instructions to file a claim.
(Note: You will only be called if there is confirmed damage to your HHGs.)Will my HHGs be delayed?
Contact your TSP regarding potential delays.
(Note: TSPs may not be liable for inconvenience claims if the delay is the result of an “Act of God”, e.g., your TSP is not liable for an inconvenience claim payment if a delay was solely caused by a natural disaster.)What do I do if I had a pickup or delivery planned and don’t know the status?
Your first stop is the Defense Personal Property System, or DPS. Check to see if your dates have been updated by your transportation service provider. If you see no date changes in DPS, your shipment is required to be picked up or delivered as scheduled. Depending on the conditions of the local area, TSPs will need time to assess damage and remediation requirements once it is deemed safe to do so. As a result, your pickup or delivery may be delayed. You can also confirm this information with your single point of contact with your TSP or with your local transportation office.Who can I contact to ensure my household goods are safe?What do I do if I can't get in touch with my local counseling office?
Your installation or base leadership should have information about what offices are open for emergency operations. If your local transportation office is open and you are physically able to visit the office, you should do so. If you cannot reach your local transportation office or the office is closed over the weekend, you may need to wait until the next business day. If your situation is not an emergency, please exercise patience with your local transportation office.Is my local transportation office working extra hours to support us during Hurricane Ian?
It is possible your local transportation office is working additional hours if it is safe to do so. Your installation leadership should have communication channels, including social media, that outline which offices have extended hours for customer support. If you can’t find this information, contact your local transportation office.Will anyone contact me to reschedule my pickup/delivery if it is changed due to hurricane effects?
Yes. If there is a change to your schedule, your transportation service provider is required to contact you. You can also check in the Defense Personal Property System, or DPS, to see if your TSP has made any updates. If you need to reschedule your delivery or pickup due to residential damage, reach out to your local transportation office as soon as possible.What should I do if my household goods shipment/pickup is delayed due to Hurricane Ian?
Reach out to your local transportation office if you are concerned about delays or communications from your transportation service provider. Delays will be driven by the conditions of the local area, TSP/agent workload, and availability of workers and company equipment that might have been impacted by the storm.How will I be notified if my household goods have been damaged?
Your transportation service provider will notify you and the local transportation office if any damage has been identified.Am I eligible to file for an inconvenience claim due to a storm-related delay?
No. The transportation service provider is not liable for an inconvenience claim caused entirely by a storm-related delay. However, the TSP is required to reimburse customers for all other delays not caused by “Acts of God.” Your TSP and local transportation office can guide you on the most appropriate action.I’ve been notified my household goods shipment has been damaged. Will the transportation service provider reimburse me? If so, will it be for the full replacement value?
The transportation service provider is required to reimburse you for damages. However, the amount of reimbursement they are responsible for may be impacted if damage is caused by “Acts of God” per the Defense Transportation Regulation, Part IV. In these cases, the Military Claims Office can guide you on the most appropriate action, including settlement with the government. You can find your service branch moving assistance contact information on Military OneSource.Will I be notified by my non-temporary storage facility if it sustains damage by Hurricane Ian?
The transportation service provider or a government representative will contact you if your property is damaged in a non-temporary storage facility during a natural disaster. If there is no damage, TSPs may not notify you.If my items stored in a non-temporary storage facility sustain damage from Hurricane Ian, will I be able to start the claims process upon notification or do I have to wait until I return stateside/CONUS and have the shipment delivered?
You will be able to start the claims process upon notification. In these cases, evidence will be gathered to support your claim, and you will be provided with instructions on how to proceed with filing a claim. Service members are not required to wait until they return to CONUS to file a claim once they are notified of damage and provided the supporting findings and photos.
(Note: Please keep in mind that damage reports during events of the magnitude of Hurricane Ian will be slow to come in. USTRANSCOM, along with the Joint Personal Property Shipping Offices, is actively reaching out to providers in the impacted areas for an assessment.)