Starting in fall of 2023, the Defense Personal Property Program will begin moving select shipments under the Global Household Goods Contract, or GHC, for Defense Department and Coast Guard personnel and their families.
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How the GHC will improve the moving experience
Under GHC, a company called HomeSafe Alliance will manage the hundreds of commercial moving companies that pack, ship, and deliver personal property worldwide.
The GHC focuses on improving the tasks associated with the following relocation services:
- Household goods shipments
- Storage-in-transit warehouse services
- Unaccompanied baggage shipments
Some improvements you can expect to see under GHC include:
- Enhanced Communication:
- A HomeSafe customer care representative will be assigned to your account to serve as a single point-of-contact for any questions or concerns throughout your moving experience.
- You can also expect increased support hours (24-hour, 7-days per week) and decreased wait times when calling (4 minutes or less).
- Modern, Digital Management Systems:
- You will find easy to use, secure, mobile-device friendly systems to coordinate all phases of your move right from a cell phone or tablet.
- You can expect in-transit information about your shipments, which includes real-time tracking location once the moving truck is within 10 miles of your residence.
- Simplified Claims Process:
- Thanks to online, easy-to-read, electronic inventories with photos of your belongings, you will have a much easier and quicker time identifying and sharing information about any loss or damage to your belongings.
- In instances of late pick-ups or missed delivery dates, you can work directly with HomeSafe to receive faster inconvenience claim compensation based on all individuals on your relocation order.
Note: GHC does not replace the existing programs for non-temporary storage or the movement of privately owned vehicles.
Important CONUS and OCONUS transition dates
The transition to GHC shipments will occur over multiple phases beginning in fall of 2023.
- CONUS moves:
- Domestic, or CONUS, shipments are scheduled to begin in fall 2023 with an initial hand-selected group of CONUS PCS orders.
- In early 2024, an increasing volume of CONUS shipments will move under GHC each month.
- By summer 2024, all CONUS shipments will be phased in and handled under the GHC.
- OCONUS moves:
- Select international, or OCONUS, shipments are scheduled to begin in fall 2024.
- In early 2025, an increasing volume of OCONUS shipments will move under GHC each month.
- By summer 2025, all worldwide shipments will be phased in and handled under the GHC.
For a visual timeline of transition dates, check out the GHC Overview Fact Sheet.
Note: During the two-year phase-in, only select shipments will move under GHC. If your shipment is not selected for GHC, you will continue to move under the legacy program, and work with your assigned moving company in lieu of HomeSafe. The Personal Property Resources page offers information and tools for moves under the legacy program.
How to schedule a GHC shipment
Ready to request a shipment?
Click on the DPS link to begin.
If your shipment is selected to move under GHC, you will use two new online systems — MilMove and HomeSafe Connect — in place of the Defense Personal Property System, or DPS. These user-friendly systems will provide you the opportunity to oversee your move in a whole new way, making it easier than ever before to request, track and manage your shipments.
Find out who will handle your move.
To verify if your move qualifies for the new program, simply click on the DPS link. A pop-up will appear. You will be asked a series of questions to determine if your move will be carried out under GHC or the legacy program.
Who is HomeSafe?
HomeSafe will be your primary contact for scheduling and conducting your move under GHC. The DOD will oversee their work and your local transportation office will remain your primary DOD contact to ensure quality performance.
Want to learn more about HomeSafe and what they have to offer? Visit their website for resources, contacts and more.
Find out more about the Global Household Goods Contract.Will HomeSafe use local moving companies to pack and transfer my belongings?
Under GHC, HomeSafe serves as a coordinator who oversees the hundreds of moving companies associated with packing and moving household goods shipments, storage-in-transit warehouse services, and unaccompanied baggage shipments. To accomplish this, they have formed, and will continue to form, a network of individual providers to service shipments, many of which will be small, local businesses (e.g., agents, packers, truckers).Will the DOD still be involved in the moving process?
The DOD continues to be a part of the moving process conducting numerous roles under GHC. A dedicated team of personal property experts and acquisition professionals at USTRANSCOM, in coordination with DOD’s existing network of over 240 personal property offices operating around the globe, are providing contract oversight and compliance. For instance, specific DOD personnel are responsible for:
- Reviewing and approving moving requests
- Sharing information through counseling
- Monitoring HomeSafe’s performance
- Helping resolve issues
You are always encouraged to reach out to your local transportation office if you have questions or need assistance during your move.How do I share feedback about my moving experience under GHC?
The DOD will continue to utilize customer satisfaction surveys to gather feedback on the support you receive from HomeSafe as well as its network of moving providers. Surveys will also assess the support you receive from U.S. Government offices involved in the management of your personal property.
Your feedback has a direct impact on the quality of the program and the moving providers selected to operate under GHC. We encourage you to complete all your surveys in a timely manner and reach out immediately to either your HomeSafe Customer Care Representative or local transportation office if you are experiencing a problem at any point during your move.Find the full list of GHC frequently asked questions.
Resources, benefits and support services for shipments under the Global Household Goods Contract
BENEFITS & SUPPORT SERVICES FOR SHIPMENTS UNDER THE GLOBAL HOUSEHOLD GOODS CONTRACT