Information for Non-medical Counseling On-Demand Requests

Background

• Non-medical counseling resources are centrally managed by the non-medical counseling program office within the Office of the Deputy Assistant Secretary of Defense for Military Community and Family Policy.
• Military OneSource, Military & Family Life Counselors, Child & Youth Behavioral and Personal Financial Counselors support is available to active-duty, National Guard and reserve members and their families regardless of activation status.
• On-demand events are those events that last up to three days for the active, National Guard and reserve components.
• Examples of on-demand events are Yellow Ribbon Reintegration Programs, drill weekends, family events, annual training and marriage retreats.

Discussion

• Submit a support request
• In order to request support for an event, the criteria below must be met.
• All requests for on-demand resources must be submitted at least 15 working days before the event occurs.
• All information requested on the form (including confirmation of event location) must be completed and received within 10 working days of the event or the request may be disapproved.
• Resource guidelines require that a minimum of 25 eligible attendees be expected to attend an event in order for in-person support to be present.
• Adult MFLCs & CYB MFLCs are required to have a minimum of six direct face-to-face contacts daily, and PFCs are required to have four direct face-to-face contacts daily.
• If in-person Military OneSource support cannot be provided, virtual support, including webinar, telephonic, train-the-trainer, and materials only will be offered.
• If your request is approved, our vendors will provide you with the contact information for each representative supporting your event within seven days of the event start date.
• OSD must be informed of any event/resource cancellation no less than six days before the event.
• Each event point of contact is responsible for ensuring that OSD has current information, including but not limited to dates/cancellations, points of contact, number of attendees, and related information.
• Every request is reviewed and staffed based on its own merit.