Account Login Frequently Asked Questions

Q: Why do I need a Military OneSource account?

A: An account will help you make the most of what Military OneSource has to offer, including access to free tools and resources such as MilTax software, financial calculators, live chat, appointment scheduling, MWR Digital Library, personalized moving checklists from Plan My Move and courses and trainings from MilLife Learning.


Q: Why does the Military OneSource login page look different?

A: We have tried to provide an easier login experience that can eventually be used across all MC&FP-affiliated applications. Now, you can log in through one username and password or your CAC to access your Military OneSource, MilLife Learning and Plan My Move account.


Q: What happens to the account profile I created before?

A: The information you provided when you registered for a Military OneSource account has been migrated to allow you to have multiple roles. You can review your profile, make changes, and if you have multiple roles – for example, you are a service provider and a family member – you will now be able to include additional roles you might have.


Q: What is the benefit of this update?

A: This upgrade is part of a continuing effort to improve the user experience.

With this update, you can make changes to your account profile and identify multiple roles you might have, including Service Member, Immediate Family Member, Extended Family Member, Department of Defense Service Provider, Other Service Provider Federal Agency, Other Service Provider Non-Federal Entity, Citizen/Public and/or Media.

You will now also be able to use one login for multiple MC&FP applications.

Additionally, you can associate your CAC to your Military OneSource account. If using your CAC, do not select the DoD email-CA-XX certificate when prompted.


Q: What other MC&FP applications will my Military OneSource account grant me access to?

A: With your Military OneSource account, you can now seamlessly access the Plan My Move and MilLife Learning applications. Eventually, all other MC&FP-affiliated applications will be integrated as well. If you already have a MilLife Learning account based on the same email address, your Military OneSource information will be merged into it. For this reason, your MilLife Learning username and password will be used to log in to all applications.


Q: What happens if I have both a Military OneSource and MilLife Learning account?

A: If you are using the same email address for both your Military OneSource and MilLife Learning accounts, your Military OneSource account will be merged into your MilLife Learning account. Therefore, use your MilLife Learning account credentials or CAC, if it is associated to your account, to log in.

If you have different email addresses for your Military OneSource and MilLife Learning accounts, you will have two different accounts you may use. You can choose to keep both accounts and/or use the MilLife Learning account moving forward.


Q: If I already have a Military OneSource account, how do I associate my CAC?

A: You can associate your CAC to your account by following these steps:

  1. Log in to Military OneSource with username and password
  2. Select the Menu icon
  3. Select My Account
  4. Navigate to the CAC Certificate section located below the User Information section
  5. Select the Add Certificate button
  6. Choose the appropriate certificate (do not select the DoD email-CA-XX certificate)
  7. Select the Save button

Your CAC will then be associated to your account and can be used to log in.


Q: What should I do if I have any problems?

A: For immediate assistance, call the Military OneSource toll-free number at 800-342-9647 or international collect at 484-530-5908. You can also contact us if you have any questions. If you have them, sending screen shots and other details will help the technical team with the troubleshooting.


Q: If using a CAC, will the expiration be tied to the CAC or will it need to be updated every 60 days?

A: If using a CAC, you will be able to log in via CAC until the CAC expires. If you attempt to log in using your Military OneSource username and password after the 60 days, you will be asked to reset your password.

 

Q: I can’t remember my user ID. What should I do?

A. If you have forgotten your user ID, you can use the “Forgot your User ID?” functionality on the log-in page.


Q: I updated my email address in my profile and now my user ID is invalid. Do I need to reset my user ID?

A. No. If you update your email address in your profile, your new email address will automatically become your new user ID.


Q: I can’t remember what email address I used when I created my account.

A. If you don’t remember the original email address or you no longer have access to it, you will need to re-register and create a new account.


Q: I have a new email address. How do I update my account?

A. Select the Update Profile tab, then log in with your old email address. You can then change your email address within your profile. The next time you log in, you will use the new email address as your user ID.


Q: I forgot my password. Can I reset it?

A. Yes. You can use the “Forgot Your Password?” functionality on the log-in page. However, you can only reset your password one time per day.


Q: How often do I have to change my password?

A. Passwords must be updated every 60 days.


Q: There is a product I want to order and it’s out of stock. When will it be available again?

A. The website will be updated as soon as these products become available. Please note that the timeline for product replenishment varies from item to item. We recommend checking the website regularly for updates.


Q: How do I get additional information on an order that I placed?

A. Please send a support ticket to the help desk with the order number and your order questions.


Thank you! We continue to look for ways to improve Military OneSource. We appreciate all your feedback and hope that this new logon makes access easier.

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