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24/7/365 Access to Support
No matter where you serve or live, free and confidential help is available.
- In Crisis?
- Veterans/Military Crisis Line
- National Domestic Violence Hotline
- DOD Safe Helpline - Sexual Assault Support
- 988 Suicide & Crisis Lifeline
- Domestic Abuse Victim Advocate Locator - Family Advocacy Program
In the United States, call 911 if you are in an emergency.
For those outside the United States, call your local emergency number.
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- Casualty & Mortuary Affairs
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- Family Advocacy Program
- Military Community Support Programs
- Military & Family Life Counseling
- Military Funeral Honors
- Morale, Welfare & Recreation (MWR)
- Office of Special Needs
- Personnel Accountability & Evacuations Operations
- Spouse Education & Career Opportunities
Contact Military OneSource
Information and support for service members and their families. About the Call Center.
Military Community and Family Policy is directly responsible for establishing quality-of-life policies and programs that help our guardians of country, their families and survivors be well and mission ready. Military OneSource is the gateway to MC&FP programs and services that support the everyday needs of the 5.2 million service members and immediate family members of the military community. These Department of Defense services can be accessed 24/7/365 around the world.
Military Community Outreach
Military Community Outreach is responsible for communicating critical initiatives and program and policy information to service members, family members, leadership and key audiences. This is done through strategic outreach and engagement activities, and the oversight of all MC&FP websites and applications, ePublications and branded social media platforms that connect with the military community. The program also oversees technical direction for all of MC&FP’s digital properties, and manages learning resources like webinars, podcasts and MilLife Learning.
Take your skills to the next level with MilLife Learning. You’ll find courses and content designed specifically for military life with resources to assist service members, their families, survivors and those who support them. These quality-of-life courses make learning easy and are accessible anytime from anywhere in the world. Learn at your own pace about topics such as money management and investing strategies, relocation assistance and sponsorship, military life and family readiness.
Defense State Liaison Office
The Defense State Liaison Office engages and educates state policymakers and other state leaders to help remove unnecessary barriers and improve the quality of life for military families. The office works with states on several key issues, such as licensing compacts for military spouses, school transitions for military children and employment protections for National Guard members.
Casualty and Mortuary Affairs
The Casualty Assistance, Mortuary Affairs and Military Funeral Honors Office provides policy oversight of programs pertaining to casualty notification, casualty assistance, mortuary affairs and military funeral honors to deceased, missing, ill or injured personnel.
The Casualty Assistance program assists eligible family members and beneficiaries of service members listed as deceased, duty status whereabouts unknown, excused absence whereabouts unknown, injured or missing. Assistance may include applying benefits and entitlements, obtaining copies of records, legal assistance, receipt of personal effects, relocation assistance and other services as needed.
Military Funeral Honors
This program provides military funeral honors ceremonies for service members who die on active duty, or for any veteran who was discharged or released from service by means of honorable or under honorable conditions (general) discharge.
Mortuary Affairs provides the recovery, care, preparation and disposition of remains and personal effects of deceased service members. Eligible family members of the deceased will also be provided with government-funded travel to attend the burial services for the service member.
Military Community Support Programs
Military Community Support Programs provides non-medical counseling, information and resources that support service members and their families through a wide variety of quality-of-life issues that have an impact on force readiness. Services are available 24 hours a day in person, online and by telephone through Military OneSource and Military and Family Life Counseling. Assistance to military spouses is also available through the Spouse Education and Career Opportunities program.
Military OneSource provides comprehensive non-medical counseling support and information to service members and their families on every aspect of military life including deployment, finances, reunion, relationships, grief, spouse employment and education, parenting and childcare. Specialty consultations are also offered on a wide range of issues.
Spouse Education and Career Opportunities
The Spouse Education and Career Opportunities, or SECO, program assists military spouses in achieving their educational and career goals. SECO also includes the MyCAA Scholarship, a workforce development program that provides tuition assistance to eligible military spouses, and other initiatives.
Military Spouse Employment Partnership
Part of the Spouse Education and Career Opportunities program, the Military Spouse Employment Partnership connects military spouses with employers who have committed to recruit, hire, promote and retain military spouses.
The Military and Family Life Counseling Program
The Military and Family Life Counseling Program provides on-the-ground, confidential non-medical counseling and presentations to service members and immediate family members at no cost to them. Available in person both on and off installations, service members and their families can rely on military and family life counselors to rapidly respond when they need it most.
Morale, Welfare, Recreation and Resale Policy
The Morale, Welfare, Recreation and Resale Policy Program is designed to promote socialization, physical fitness, community connectedness, decompression and healthy choices through recreation, sports, fitness, travel, special events and other active-living activities. This office provides the guidance that enables the military services to deliver such programming for service members and their families.
In addition to developing policy for national and international adaptive sports programs, this office coordinates Department of Defense participation in the Warrior Games, which introduces wounded, ill and injured service members and veterans to Paralympic-style sports, and the Invictus Games, an international version of the Warrior Games based in the United Kingdom.
The Department of Defense lodging program provides quality, affordable accommodations and hospitality services for service personnel and their families to support mission accomplishment and quality of life. The program operates more than 63,000 official travel rooms worldwide, providing 11 million accommodations annually at an average savings of $40 per night as compared to commercial rates.
Nonappropriated Funds Policy
Nonappropriated funds are generated by the members of the military community through their participation in programs and services operated by morale, welfare and recreation activities and Department of Defense resale organizations. Separate from funds appropriated by Congress, nonappropriated funds are used to defray the costs of running activities, resale programs and facilities.
Resale programs provide shopping opportunities for service members and their families through the Department of Defense worldwide commissary and military exchange systems. The Defense Commissary Agency operates more than 230 military grocery stores worldwide, and saves military shoppers an average of 23.7 percent compared to other grocery stores.
Office of Military Family Readiness Policy
The Office of Military Family Readiness Policy provides policy and oversight for the network of agencies, programs, services and individuals who work to promote readiness and quality of life for the military community. The office oversees the Office of Special Needs; Children, Youth and Families; and the Family Advocacy Program.
Military Family Readiness Council
The Military Family Readiness Council is a congressionally mandated federal advisory committee that reviews and assesses military family readiness policy and makes recommendations to the Secretary of Defense and to Congress.
Office of Children, Youth and Families
The Office of Children, Youth and Families provides policy and budget support, conducts oversight and generates special initiatives addressing military youth. This office supports military children by providing programs designed to address the specific challenges of military life and help children to thrive, including child care. Additionally, the office provides oversight of programs designed to support military families during relocation, and before, during and after deployment.
Office of Special Needs
The Office of Special Needs ensures that military families with special needs receive direct services, assignment coordination and family support.
The Exceptional Family Member Program
Part of the Office of Special Needs, the Exceptional Family Member Program ensures that military families with special needs receive direct services, assignment coordination and ongoing family support.
Relocation Assistance Program
The Relocation Assistance Program offers key personnel planning tools and assistance with housing and transportation in the relocation process.
Military Community Advocacy
The Military Community Advocacy Directorate works to prevent, respond to and intervene in cases of child abuse and neglect, domestic abuse and harmful behaviors between children and youth within the military community.
Coordinated Community Response to Domestic Abuse
The Defense Department uses a coordinated community response framework, benchmarked in the civilian sector, to address domestic abuse involving military and certain affiliated personnel. An effective CCR brings together all entities that have equity in an incident of domestic abuse ─ including law enforcement, the Family Advocacy Program, legal, command and medical ─ to deliver a coherent, uniform process that prioritizes victim safety and holds abusers accountable. The coordinated community response element within MCA develops policy for the CCR and works across functions to bolster information sharing and communication, close gaps in processes and foster victim-centered collaboration between components ─ with the ultimate goal of eliminating domestic abuse-related fatalities.
Child and Youth Advocacy
Child and Youth Advocacy addresses child- and youth-initiated harmful behaviors within the military community. CYA creates policy that promotes the safety and recovery of all children involved and their families. It also works collaboratively with the Family Advocacy Program, Department of Defense Education Activity schools, child and youth serving organizations, service providers, leaders and military law enforcement to develop training and resources that equip personnel to respond to these behaviors through a developmentally attuned and trauma-informed lens.
Family Advocacy Program
The Family Advocacy Program prevents and responds to child abuse and neglect and domestic abuse in the military by creating policy and implementing programs that reinforce building protective factors. Family advocacy programs are a key component of the department’s coordinated community response. Additionally, FAP collaborates with CYA to promote developmentally attuned and trauma-informed treatment and intervention in incidents of problematic sexual behavior in children and youth. FAP is responsible for accurate data collection and the reporting of incidents of child abuse and neglect and domestic abuse within the active-duty military, including active-status reserve military.
Data & Research
The Data & Research team provides a broad range of support to MCA through data collection; metrics development and refinement; data analysis, visualization, translation and reporting; and database development, enhancements and implementation. The team is responsible for overarching data and research and serves a critical role in liaising between program staff and internal and external entities. The Data & Research team is committed to ensuring that data and research results are understandable and actionable.
This program oversees personnel accountability for Department of Defense-affiliated personnel and their families. Accountability begins upon the occurrence of a man-made or natural disaster and requires all personnel affected by the event to check in at the first available opportunity.
Resources and Oversight
Resources and Oversight manages the MC&FP budget and contracting strategies, legislation, research and effectiveness tracking.