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Marine Corps PCS Moving Assistance

Update to 2021 Peak Moving Season – MARADMIN 297/21

Updated June 4, 2021

The purpose of this MARADMIN 297/21, Update to 2021 Peak Moving Season is to stress the importance of immediate action by Marines, civilian Marines, and their families executing a permanent change of station move this year in accordance with guidance provided in MARADMIN 207/21 2021 Peak Moving Season Preparations. Effects of the on-going pandemic continue to challenge normal relocation processes especially in the area of moving household goods and other personal property (household goods, unaccompanied baggage, privately owned vehicles and mobile homes).

2021 Peak Moving Season Preparations – MARADMIN 207/21

Updated March 31, 2021

The purpose of this MARADMIN 207/21, 2021 Peak Moving Season Preparations, is to provide Marines, civilian Marines, and their families conducting a permanent change of station move in a COVID-19 environment during the peak moving season (May 15 through August 31, 2021) with direction and information on how to ship and store their personal property, also known as household goods or HHGs, unaccompanied baggage or UB, mobile homes and privately owned vehicles or POVs. Included are force health protection requirements such as wearing a suitable mask while performing pre-move surveys, packing, loading, unloading and unpacking operations, using a personally procured move, or PPM, to help reduce the demand on the transportation industry’s capacity and the importance of completing the customer satisfaction survey, or CSS, for each shipment made during the PCS completes the personal property contents. Paragraphs eight, nine and 10 provide the requirement for 72-hour pre-travel testing for COVID-19 for all international travel per the references, the transportation of pets as members of the Marine family aboard Air Mobility Command-Patriot Express, or AMC-PE, flights and the importance of contacting the local passenger travel office located within the distribution management office or installation transportation office at non-Marine Corps installations, to make pet transportation arrangements as early as possible.

ABC’s of PCS – Marine Minute

Ways to Improve Passenger Processing for an Overseas PCS

Personally Procured Move 2021 – Marine Minute

USMC PCS Family Advocacy Council Video

Tis’ the PCS Season – Marine Minute

Household Goods Safety – Marine Minute

PCS Wave – Marine Minute

PCS With Pets – Marine Minute

PCS Overseas – Marine Minute

Importance of Completing the Customer Satisfaction Survey – Marine Minute

Health Safety Protocol Verifications – Marine Minute

Reinforcing Guidance for Marines Regarding Transportation, Pets, Housing and Quarantine-Level Restriction of Movement Associated with Permanent Change of Station Moves to Japan – MARADMIN 396/20

Updated July 14, 2020

Within the context of the ongoing COVID-19 pandemic, the purpose of this message reinforces existing guidance for Marines regarding transportation, pets, housing and quarantine-level restriction of movement associated with PCS orders to Japan.

Note: This message does not apply to those personnel executing orders under chief of mission authorities. Those individuals should contact their gaining chain of command to ensure travel is being conducted by authorized means.

COVID-19 response

All documents, handouts and COVID-19 documents produced for Marines, civilian Marines, and their families can be found on the LPD-2 PCS MOVE RESOURCES public page. Click the red box labeled PCS Resources Menu for drop-down options.

MARADMIN 354/21 Marine Corps Guidance on Use of Masks and Other Containment Measures for 2019 Novel Coronavirus (COVID-19)

Customer service information

For assistance with entitlements, exceptions to policy and general move information, please contact your local distribution management office.

Marine Corps Customer Service
Email: usmcpersonalproperty@usmc.mil
Facebook: U.S. Marine Corps Personal Property Transportation and Storage

The Navy’s Household Goods Help Line is also available for Marines, civilian Marines and their spouses to use for support when the local DMO or local transportation office is not available and immediate assistance is required for moving issues, counseling support and shipment information.

Navy Household Goods Help Line
Phone (toll free): 855-HHG-MOVE or 855-444-6683

Marine Corps claims

Submit to Navy Personnel Claims:

Email: NorfolkClaims@navy.mil
Website: U.S. Navy Judge Advocate Claims and Tort Litigation
Phone (DSN): 564-3310
Phone (commercial): 757-440-6315
Phone (toll free): 888-897-8217
Fax (commercial): 703-432-2591

Retirement/separation household goods extensions

For retirement or separation HHG extensions, contact:

Commandant of the Marine Corps
3000 Marine Corps Pentagon, Room 2E227 (LPD-2)
Washington, DC 20350-3000
United States

Email: usmcpersonalproperty@usmc.mil
Phone (commercial): 855-HHG-MOVE or 855-444-6683
Fax (commercial): 703-695-8160

Supplemental policies

Find additional information on the Marine Corps Personal Property Transportation Program through Marine Corps Order 4600.39.

Military OneSource is here to support your move process and make your PCS as easy as possible. If you need additional information at your new installation, visit MilitaryINSTALLATIONS, an online information directory for military installations worldwide. For updates and information specific to your location, visit your installation’s official website. You can also follow your installation’s Facebook, Twitter or Instagram platforms.

Stay up to date on all the latest information on COVID-19 and how it may impact your move. For Department of Defense updates for the military community regarding the virus that causes COVID-19, view the following sites:

Installation Program Directory

Find programs and services at your local installation.